Daily Banking Specialist - International Consumer Banking Manila

Aumni; Metro Manila; On-site; PHP 2,349,000 - 3,356,000; Full time

Job summary

JPMorganChase is seeking a Daily Banking Specialist for its International Consumer Banking team. You will handle everyday banking inquiries via call or chat, guide customers in product usage, and troubleshoot issues in a fast-paced environment.

The role emphasizes ownership, problem solving, and delivering top-tier service to UK customers. The position requires foundational education with strong communication and multi-channel support skills, and offers opportunities to contribute to the bank's

Qualifications

• Abide by regulatory practices and procedures.
• Resolve customer issues with logical judgment and timely decisions.
• Own customer outcomes and manage expectations effectively.

Responsibilities

• Provide best-in-class customer service via phone and chat for everyday banking issues.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints within service levels.

Skills

Customer service

Communication

Troubleshooting

Problem solving

Multi-channel support

Microsoft Office

Education

2+ years college

K-12 education

High school diploma + 1 year experience

2-year vocational/certificate

Tools

Windows OS

Microsoft Office

Job description

Join our team! Help shape the business and drive the culture of being Number One for Customer Service across all industries, be the Best Place to Work and be the Number One Bank in the UK.

As a Daily Banking Specialist in our International Consumer Banking team, you will be working in a dynamic, rapid-paced environment. Your role will involve providing top-notch service and support to our customers, addressing their financial needs. You will communicate with customers through their preferred channels, be it verbal or written, via call or chat. Your ability to think creatively to resolve customer issues, provide valuable insights, and contribute positively to our team will be key. This role offers you the opportunity to shape customer experiences and contribute to our goal of being the number one bank in the UK.

#ICBCareer

Job Responsibilities:

• Provide best-in-class customer service, through phone and chat, handling "everyday banking" issues from the customers, which includes guiding customers how to use our product and technical troubleshooting concerns.
• Process disputes as requested by customers.
• Identify, capture, and resolve complaints from customers within the agreed service levels.

Required qualifications, capabilities, and skills:

• Required to abide by all applicable regulatory and department practices and procedures
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Create appropriate decisions on behalf of the customer quickly and effectively
• Prioritize work effectively to ensure efficiency and Ability to think critically, exercise independent judgement
• Engaging actively and taking ownership of each customer experience, effectively managing expectations and providing appropriate solutions
• Knowledgeable on Windows Operating Systems and Microsoft Office Tools
• Possesses a business owner mindset and applies the same in their role
• Completed at least 2 years in college or, Completed the K-12 Curriculum or,
• High school graduate with 1 year customer-interfacing work experience or,
• Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
• Fresh Graduates are welcome to submit their applications

Preferred qualifications, capabilities, and skills:

• Experience handling UK clients/customers is a huge plus
• Proactive and tireless in pursuing changes that will benefit customers, colleagues or both
• Expertise with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Exposure to AI-enabled tools and willingness to adopt emerging technologies that support process improvement and operational excellence

Internal Application Eligibility Requirements

TENURE:

• Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.

Visit our FAQs for more information about requesting an accommodation.

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Shape our business, foster a customer-centric culture, and contribute to our goal of becoming the UK's top bank.