Events Operations Specialist (CVENT)

Ivoclar Vivadent Services & Support, Inc.; Santa Rosa; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid working setup

Job summary

Ivoclar Vivadent Services & Support, Inc. in the Philippines is seeking an experienced Platform & Event Registration Manager to oversee Cvent registrations for global events and ensure seamless attendee journeys.

You will build and test event websites, manage attendee communications, support data reporting, and maintain governance of Cvent processes while collaborating with the Exhibitions & Events team and Salesforce integration.

Qualifications

• Minimum of 3 years hands-on experience with Cvent in an event registration or events tech environment.
• Experience managing registration for multiple concurrent events in international settings.
• Fluent written and spoken English is required.
• Advanced Microsoft Excel skills and data handling experience.

Responsibilities

• Manage and oversee Cvent registration processes for global events across Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Coordinate event communications, invitations, confirmations, reminders, and follow-ups; provide participant support.
• Prepare reports, dashboards, participant analytics, and event performance insights; ensure data synchronization with Salesforce.

Skills

Cvent

Event registration

Excel

Salesforce data

Education

Bachelor's degree in Event Management

Tools

Salesforce

Cvent

Job description

Company description:

We support dentists, dental technicians, and dental hygienists both professionally and personally in fulfilling their passion and purpose: to ensure that people have the best possible oral health and quality of life, today and in the future. We are inspired by the knowledge that together we grow better.

Job description:

Platform & Event Registration Management

• Manage and oversee Cvent registration processes for global events across all Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Partner with the Exhibitions & Events team to ensure smooth event execution.

Participant Communications & Support

• Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Support attendee management, check-in, badging, QR scanning, and issue resolution before and during events.

Data Management & Reporting

• Maintain accurate participant data and ensure data integrity.
• Prepare reports, dashboards, participant analytics, and event performance insights.
• Support data synchronization and reporting between Cvent and Salesforce.

Governance & Platform Administration

• Maintain global standards, templates, and best practices for Cvent processes.
• Ensure compliance with governance requirements, internal policies, and GDPR.
• Manage user access, roles, and permissions within Cvent.

Training & Continuous Improvement

• Provide Cvent training, onboarding, and user support.
• Develop and maintain process documentation, guides, and templates.
• Identify and implement process, automation, reporting, and user experience improvements.

Marketing Communications Support

• Provide administrative and project coordination support for the Global Marketing Communications team.
• Assist with marketing operations, asset management, CVM activities, and travel coordination.

General Obligations

• Comply with company safety, personnel, and regulatory requirements.
• Demonstrate Ivoclar's corporate values and professional standards.

Profile description:

• Minimum of 3 years of hands-on experience working with Cvent in an event registration, event operations or event technology environment.
• Proven experience managing registration processes for multiple concurrent events in an international business environment.
• Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications, and Integration capabilities.
• Advanced Microsoft Excel skills.
• Experience working with Salesforce data and reporting processes is considered an advantage.
• Fluent written and spoken English is required.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent organizational, planning, and prioritization skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management and communication skills.
• Process-oriented approach with a continuous improvement mindset.
• Ability to work independently while collaborating effectively across a global matrix organization.
• Degree or equivalent qualification in Event Management, Marketing, Business Administration or a related field, combined with a strong affinity for technology and digital platforms.
• High standards for accuracy, data quality, and participant experience.
• Friendly, solution-oriented and professional in dealing with participants and VIPs.
• Careful handling of data, communication and processes with a "zero-error" mindset.
• Organized, reliable, proactive, and able to work without close daily supervision.
• Able to maintain an overview and remain calm when managing several parallel events and peak phases.
• Clear coordination with stakeholders worldwide; collaborative and confident in intercultural settings.

We offer:

• Hybrid working setup
• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.