Event Management Coordinator I

RELX; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

RX Events is seeking a dedicated Events Support Specialist to assist with F-2-F, virtual and hybrid engagements in Metro Manila. You will handle inbound enquiries, prepare documents, update databases, and maintain brand standards across all event materials and data.

You will respond to attendee, exhibitor and conference inquiries via calls, email, chat and social media; assist with registration; and support portals and visitor registration.

Qualifications

• Bachelor's degree required.
• Experience in event support or customer service.
• Ability to follow set instructions and processes.
• Proactive in seeking information to provide accurate customer responses.
• Able to learn enterprise AI tools to support workflows.

Responsibilities

• Provide event support to all inbound queries.
• Handle all inbound calls, emails, chat and social media inquiries for RX Events.
• Respond to attendee, exhibitor and conference questions regarding registration and show info.
• Facilitate outbound calls to attendees/exhibitors to boost attendance and assist with registration.
• Read and respond to emails for RX Shows daily; manage exhibitor portals and visitor registration.
• Ensure communication is clear, concise, polite, and informative.
• Identify inefficiencies and elevate CRM with improvement suggestions.

Skills

Customer service

Event support

Communication

Active listening

AI tools

Education

Bachelor's degree

Tools

CRM systems

Exhibitor portals

Job description

About The Role

Supports the administrative and coordination needs of F‑2‑F / virtual / hybrid events (e.g. trade shows, conventions, conferences). Assists the event team with routine tasks such as preparing documents, updating databases, managing simple exhibitor and visitor inquiries, and supporting basic sales activities. Contributes to maintaining event brand standards by ensuring accuracy and consistency in assigned materials and data. Ensures timely follow‑up on assigned tasks, supports internal communication flows, and maintains clear, accurate documentation across all event phases.

About The Role

Supports the administrative and coordination needs of F‑2‑F / virtual / hybrid events (e.g. trade shows, conventions, conferences). Assists the event team with routine tasks such as preparing documents, updating databases, managing simple exhibitor and visitor inquiries, and supporting basic sales activities. Contributes to maintaining event brand standards by ensuring accuracy and consistency in assigned materials and data. Ensures timely follow‑up on assigned tasks, supports internal communication flows, and maintains clear, accurate documentation across all event phases.

Key Responsibilities

• Provide event support assistance to all inbound queries
• Handle all inbound calls, emails, chat and social media inquiries for all RX Events
• Respond to inbound calls from attendees, exhibitors and conference participants with questions regarding registration, general show info, pricing, etc.
• Make outbound calls to attendees and exhibitors to increase attendance at shows and assist with registration process
• Read and respond to all email inquiries for all RX Shows daily
• Provide event support on exhibitor portals and visitor registration
• Respond quickly and efficiently to customer queries via chat, email, telephone and social media
• Take ownership of queries from start to finish
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Identify process and functional inefficiencies that damage the customer experience and elevate to CRM with suggestions

About You

• Bachelor's degree
• Prior relevant training or related work experience
• Able to follow set instructions and processes to complete work
• Can perform tasks well without supervision and can apply skills on the job
• Working knowledge and skills in event support or customer service
• Proactive in seeking out information about each show to provide accurate information to customers
• Ability to listen actively and identify customer needs
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.