Event Support Specialist I

RELX; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Reed Exhibitions is seeking an Event Support Specialist in the Philippines to handle inbound inquiries via calls, emails and chat for all shows. You will respond promptly, gather show details, and provide accurate, clear information to attendees, helping to reinforce Reed Exhibitions as the supplier of choice.

The role requires a bachelor's degree and experience in event support or customer service, with proactive information gathering and strong listening skills to identify customer needs.

Qualifications

• Bachelor's degree required.
• Prior training or related work experience.
• Able to follow set instructions and processes to complete work.
• Working knowledge of event support or customer service.
• Proactive in seeking out information about each show to provide accurate information.
• Ability to listen actively and identify customer needs.

Responsibilities

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seek out information about each show to be able to provide accurate information to customers.
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensure all communication, written or verbal is clear, concise, polite and informative.
• Provide ad-hoc support to show teams.
• Take ownership of queries from start to finish.
• Ensure tasks and workload are completed to agreed SLA.

Skills

Attention to detail

Verbal communication

Written communication

Back office support

Email/chat handling

Call taking

Project coordination

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Helpr

Outlook

Registration tools

Ticketing systems

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

Reed Exhibitions is seeking an Event Support Specialist in the Philippines to handle inbound inquiries via calls, emails and chat for all shows. You will respond promptly, gather show details, and provide accurate, clear information to attendees, helping to reinforce Reed Exhibitions as the supplier of choice.

The role requires a bachelor's degree and experience in event support or customer service, with proactive information gathering and strong listening skills to identify customer needs.