Event Support Analyst I

RELX; Quezon City; On-site; PHP 279,000 - 469,000; Full time

Job summary

Reed Exhibitions is seeking an Event Support Specialist in the Philippines to handle inbound inquiries via calls, emails and chat for all shows. You will respond promptly, gather show details, and provide accurate, clear information to attendees, helping to reinforce Reed Exhibitions as the supplier of choice.

The role requires a bachelor's degree and experience in event support or customer service, with proactive information gathering and strong listening skills to identify customer needs.

Qualifications

• Bachelor's degree required.
• Prior training or related work experience.
• Able to follow set instructions and processes to complete work.
• Working knowledge of event support or customer service.
• Proactive in seeking out information about each show to provide accurate information.
• Ability to listen actively and identify customer needs.

Responsibilities

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone.
• Proactively seek out information about each show to be able to provide accurate information to customers.
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice.
• Ensure all communication, written or verbal is clear, concise, polite and informative.
• Provide ad-hoc support to show teams.
• Take ownership of queries from start to finish.
• Ensure tasks and workload are completed to agreed SLA.

Skills

Attention to detail

Verbal communication

Written communication

Back office support

Email/chat handling

Call taking

Project coordination

Stakeholder management

Education

Bachelor's degree

Tools

Salesforce

Helpr

Outlook

Registration tools

Ticketing systems

Microsoft Office

Jabber

Enghouse Touchpoint

MS Teams Voice

Job description

Job Summary

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Job Summary

The Event Support Specialist is responsible for providing event support assistance for all inbound inquiries. They handle calls, e-mails and chat inquiries for all Reed Exhibitions events. Inquiries are from all event attendees across all Reed Exhibitions. The questions vary from registration, general show info, pricing, etc.

Accountabilities

• Respond quickly and efficiently to customer queries via chat, e-mail and / or phone
• Proactively seek out information about each show to be able to provide accurate information to customers
• Listen actively, identify customer needs and deliver excellent service at every interaction that reinforces RX as a supplier of choice
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Provide ad-hoc support to show teams
• Take ownership of queries from start to finish
• Ensure tasks and workload are completed to agreed SLA

Hard/Technical, Soft Skills And Complimentary Skills

• Basic skills in using and navigating Salesforce/Helpr/Outlook
• Basic skills in using and navigating through different show websites
• Basic skills in using and navigating through different registration tools and ticketing systems
• Basic skills in using Microsoft Office applications
• Basic skills in using telephonic system (Jabber, Enghouse Touchpoint, MS Teams Voice)
• Exhibits core comptencies based on Customer Support function
• Keen attention to details
• Strong verbal and written communication skills
• Experience in back office support for emails and chat
• Call Taking experience
• Project Coordination
• Stakeholder Management

About You

• Bachelor's degree
• Prior relevant training or related work experience
• Able to follow set instructions and processes to complete work
• Can perform tasks well without supervision and can apply skills on the job
• Working knowledge and skills in event support or customer service
• Proactive in seeking out information about each show to provide accurate information to customers
• Ability to listen actively and identify customer needs
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.