Event Sales Manager

Hospitality Enterprise Resources Corporation; Mabalacat; On-site; PHP 60,000 - 90,000; Full time

Job summary

Quest Plus Conference Center Clark is seeking an experienced Event Sales Manager with a minimum of 5 years of event sales experience in deluxe/5-star properties. The role emphasizes delivering unique guest experiences and strong teamwork across departments.

Key responsibilities include liaising with the sales team, preparing contracts, managing event operations, and post-event follow-up to ensure client satisfaction.

Qualifications

• Minimum 5 years of event sales experience in deluxe/5-star hotels.
• Ability to provide unique guest experiences and strong teamwork.

Responsibilities

• Liaises with the Sales Team to convert leads into confirmed events.
• Prepares proposals and contracts for leads/inquiries.
• Oversees event operations and ensures quality service during events.
• Conducts post-event follow-ups and client feedback.
• Maintains active event profiles and coordinates with internal departments.

Skills

Event Sales

Customer service

Teamwork

Communication

Job description

Filinvest Hospitality Property: Quest Plus Conference Center Clark

Experience: Minimum 5 years of job experience from another deluxe/5-star resort/hotel, in Event Sales

Create exceptional experiences with Filinvest Hospitality. We are hiring an Event Sales Manager with the following expertise:

Meet and exceeds customer and team members expectation by providing "Unique Guest Experience" service and teamwork.

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets “Only the BEST for our Guests!” service standards.
• Performs other duties as required to provide
• “Only the BEST for our Guests!” service and Teamwork.

Operation

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set – ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre – event meetings.
• Maintains close coordination with respective departments on organizer’s requirements and last minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process

Post – Event Follow Up

• Involves concerned Sales Manager during post – event meeting and post – event follow up such as sending Thank You letter and Post – Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

Business Administration

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

Business Development

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.

• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available

Communication

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients

Hygiene and Food Safety

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader – Housekeeping at the end of the shift.