Banquet Sales Manager

Hospitality Enterprise Resources Corporation; Mabalacat; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Quest Plus Conference Center Clark, part of Filinvest Hospitality Property, is seeking a Banquet Sales Manager with proven experience in deluxe resort/hotel event sales to drive banquet revenue and secure weddings, corporate events, and social functions.

Responsibilities include managing client relationships, coordinating with operations, and ensuring service excellence while partnering with departments to deliver exceptional event experiences.

Qualifications

• Minimum 2 years of job experience in Event Sales at deluxe/resort/hotel.
• Experience as Event Sales Executive in Event Sales Department preferred.

Responsibilities

• Generate banquet sales revenue and profitability through achievement of monthly goals/targets.
• Acquire business from Weddings, Other Socials, Corporate Residential, and Non-Residential Meeting Groups; ensure seamless transfer of information to operating departments.
• Develop, build, and maintain long-term client relationships to achieve revenue/profit and customer satisfaction goals.
• Maintain the highest standard of service and ensure management policies and procedures are effectively observed.
• Serve as primary contact for assigned accounts; responsible for proper Account Management and banquet revenue generation.
• May be designated as Sales & Catering System administrator.
• Support and execute the approved Banquet Sales Action Plan to boost the sales strategy.
• Solicit banquet business within assigned areas (Weddings, Other Socials, Corporate Residential, Non-Residential Meeting Groups).
• Prepare standard documents and correspondence to meet client requirements and ensure smooth events.
• Banquet Proposal, Contract, Addendum; Banquet Event Order; Amendment.

Job description

Filinvest Hospitality Property:Quest Plus Conference Center Clark

Experience: Minimum 2 years of job experience from another deluxe/resort/hotel, in Event Sales. Minimum 2 years of job experience at Event Sales Department, as Event Sales Executive

Create exceptional experiences with Filinvest Hospitality. We are hiring a Banquet Sales Manager with the following expertise:

• Generate banquet sales revenue and profitability through achievement of monthly goals/targets

• Acquire business from Weddings, Other Socials, Corporate Residential, and Non‑Residential Meeting Groups; ensure seamless transfer of information to operating departments

• Develop, build, and maintain long‑term client relationships to achieve revenue/profit and customer satisfaction goals

• Maintain the highest standard of service and ensure management policies and procedures are effectively observed

• Serve as primary contact for assigned accounts; responsible for proper Account Management and banquet revenue generation

• May be designated as Sales & Catering System administrator

Sales Functions / Key Responsibilities

• Support and act in accordance with the approved Banquet Sales Action Plan to boost the sales strategy

• Solicit banquet business within assigned areas (Weddings, Other Socials, Corporate Residential, Non‑Residential Meeting Groups)

• Prepare all standard documents and correspondence to ensure client requirements are met and events flow smoothly internally

• Banquet Proposal, Contract, Addendum

• Banquet Event Order

• Amendment

• Attend to inquiries promptly (via email, mobile phone, telephone, online channels)

• Coordinate impressive and well‑planned familiarization and site inspections with Banquet Sales Coordinator or Operations Team in THR property

• Follow up on status of tentative MICE bookings with Room Sales counterpart

• Review signed contracts turned over by Room Sales

Additional Responsibilities

• Handle room accommodation assignments for Weddings and Other Socials bookings, including function meal and set‑up arrangements, menu proposals, and billing arrangements

• Establish and review cut‑off dates for final function room requirements; obtain meeting formats/programs and apply them to available public space; recommend formats to organizers

• Review charges with meeting organizers at conclusion of events to expedite billing

• Promote and sell other hotel facilities and services as required by clients

• Meet with clients and attend to event details (weddings, internal/external meetings, etc.)

• Ensure Banquet Contracts and Payments are completed in a timely manner per hotel policies

• Liaise with other departments to deliver exceptional service:

• Executive Chef, F&B/Banquet Operations Manager for menu and floor plan layouts within budgets

• Reservations Manager/team for room allocations

• Facilitate BEO and GIS meetings

• Provide input for banquet product/service improvements

• Assist with promotions, trade shows, functions, and exhibitions as requested

• Attend networking events to enhance hotel contacts and business opportunities

• Stay updated with banquet trends and innovations in weddings, socials, and corporate meetings

• Maintain professional relationships with local suppliers/partners and grow networks for referrals

• Collaborate with Department Heads to achieve revenue targets

• Monitor competitors’ banquet performance and share insights on industry trends and market conditions

• Maintain strong customer presence; be available to solve problems or suggest alternatives

• Liaise closely with Sales Coordination to oversee customer experience during hotel stays and provide feedback for improvement

Administrative / Clerical

• Maintain all sales files such as database, sales records and reports, conference calendar, traces of history and potentials

• Monitor monthly account production results and develop action plans

• Prepare and submit assigned daily, weekly, and monthly reports

• Ensure Sales & Catering system (Ivy) has accurate and relevant account information

• Follow and use standard templates of the hotel

• Ensure all banquet collaterals are complete and updated

• Properly endorse leads to the appropriate sales personnel handling the account

• Champion projects as directed by superiors

Communication

• Disseminate sales‑related information to other departments as appropriate

• Maintain high exposure for the Resort in major market areas through direct sales solicitation, telephone, fax, contracts, and written communications

• Attend all pre‑ and post‑conference meetings as required

• Establish and maintain effective employee relations

• Ensure all enquiries are responded to promptly within 24 hours

• Proactively identify operational challenges and provide solutions

• Follow up with accounts on the status of offers, proposals, or signed contracts

• Maintain professional business confidentiality