Event Management Coordinator I

LexisNexis Risk Solutions; Manila; On-site; PHP 290,000 - 424,000; Full time

Job summary

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose guides our actions and we value equal opportunity and accessible hiring practices across all roles.

The role supports administrative and coordination needs for F‑2‑F / virtual / hybrid events, assists the event team with routine tasks, and ensures accurate, consistent materials and data

Qualifications

• Bachelor's degree required.
• Experience in event support or customer service.
• Ability to follow set instructions and processes.
• Proactive in seeking information to provide accurate responses to customers.
• Strong communication and active listening skills.

Responsibilities

• Provide event support to all inbound queries.
• Handle inbound calls, emails, chat and social media inquiries for RX Events.
• Respond to attendee and exhibitor questions regarding registration and show info.
• Assist with registration and exhibitor/visitor needs.
• Read and respond to emails for RX Shows daily.
• Support exhibitor portals and visitor registration.
• Communicate clearly, concisely, and politely with customers.
• Identify process inefficiencies and escalate to CRM with improvement suggestions.

Skills

Event support

Customer service

Communication skills

Education

Bachelor's degree

Tools

CRM software

Exhibitor portals

Job description

About the role Supports the administrative and coordination needs of F‑2‑F / virtual / hybrid events (e.g. trade shows, conventions, conferences). Assists the event team with routine tasks such as preparing documents, updating databases, managing simple exhibitor and visitor inquiries, and supporting basic sales activities. Contributes to maintaining event brand standards by ensuring accuracy and consistency in assigned materials and data. Ensures timely follow‑up on assigned tasks, supports internal communication flows, and maintains clear, accurate documentation across all event phases.

Key responsibilities

• Provide event support assistance to all inbound queries
• Handle all inbound calls, emails, chat and social media inquiries for all RX Events
• Respond to inbound calls from attendees, exhibitors and conference participants with questions regarding registration, general show info, pricing, etc.
• Make outbound calls to attendees and exhibitors to increase attendance at shows and assist with registration process
• Read and respond to all email inquiries for all RX Shows daily
• Provide event support on exhibitor portals and visitor registration
• Respond quickly and efficiently to customer queries via chat, email, telephone and social media
• Take ownership of queries from start to finish
• Ensure all communication, written or verbal is clear, concise, polite and informative
• Identify process and functional inefficiencies that damage the customer experience and escalat[e] to CRM with suggestions

About you

• Bachelor's degree
• Prior relevant training or related work experience
• Able to follow set instructions and processes to complete work
• Can perform tasks well without supervision and can apply skills on the job
• Working knowledge and skills in event support or customer service
• Proactive in seeking out information about each show to provide accurate information to customers
• Ability to listen actively and identify customer needs
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

We know your well‑being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.