EV Charging Tech Support Specialist – Remote
Twoconnect Careers
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Twoconnect Careers is seeking a technical support specialist to assist customers with EV charging stations via phone, email, and live chat. Responsibilities include diagnosing hardware/software issues, guiding installation, and coordinating with engineering for complex cases.
The role involves monitoring system performance, maintaining thorough ticket documentation, and providing training on best practices.
Qualifications
- Bachelor's degree in Engineering, IT, or related technical field preferred.
- Prior experience in technical support, customer service, or a similar role.
- Knowledge of EV charging infrastructure, power systems, or renewable energy is a plus.
- Strong troubleshooting skills with hardware, software, and networking components.
- Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
Responsibilities
- Provide technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues related to EV chargers and networks.
- Guide customers through installation, setup, and maintenance procedures.
- Escalate complex issues to the engineering or field service team as required.
- Monitor and analyse system performance, identifying potential issues proactively.
- Ensure timely documentation of customer interactions and solutions in the ticketing system.
- Assist in firmware updates, system integrations, and remote diagnostics.
- Provide technical training to customers and internal teams on best practices.
- Stay up to date with industry trends, emerging technologies, and product updates.
- Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
- Ensure compliance with industry standards and safety regulations.
Skills
Education
Tools
Job description
Twoconnect Careers is seeking a technical support specialist to assist customers with EV charging stations via phone, email, and live chat. Responsibilities include diagnosing hardware/software issues, guiding installation, and coordinating with engineering for complex cases.
The role involves monitoring system performance, maintaining thorough ticket documentation, and providing training on best practices.
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