Remote L2 EV Charging Support Specialist

Twoconnect Philippines, Inc.; Metro Manila; Remote; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Work from home

Shifting schedule

HMO with 2 free dependents and medical

Government-mandated benefits

Training programmes

Team outings and wellness sessions

Inclusive culture

Job summary

Twoconnect Philippines, Inc. is seeking a technical support professional to assist customers with EV charging stations via phone, email, and live chat. You will diagnose hardware and software issues, guide installations, and escalate complex cases as needed.

Responsibilities include monitoring system performance, documenting troubleshooting steps, and providing remote diagnostics. The role offers a remote, shift-based schedule and opportunities to train customers and internal teams.

Qualifications

• Bachelor's degree in Engineering, IT, or a related technical field preferred.
• Prior experience in technical support, customer service, or a similar role.
• Knowledge of EV charging infrastructure or renewable energy is a plus.
• Strong troubleshooting skills with hardware, software, and networking components.
• Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk).
• Excellent communication skills and ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple inquiries.

Responsibilities

• Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
• Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
• Guide customers through installation, setup, and maintenance procedures.
• Escalate complex issues to engineering or field service teams as required.
• Monitor and analyze system performance and identify potential issues.
• Document customer interactions, troubleshooting steps, and solutions in the ticketing system.
• Assist in firmware updates, system integrations, and remote diagnostics.
• Provide technical training to customers and internal teams on best practices.
• Stay up to date with industry trends, emerging technologies, and product updates.
• Collaborate with sales to identify customer needs and provide pre-sales technical assistance.
• Ensure compliance with industry standards and safety regulations.
• Other role-specific duties as arise.

Skills

Technical support

Customer service

Troubleshooting

CRM

Ticketing systems

Communication

Documentation

Independent work

Office apps

Education

Bachelor's degree in Engineering/IT or related field

Tools

Zendesk

Freshdesk

Job description

Twoconnect Philippines, Inc. is seeking a technical support professional to assist customers with EV charging stations via phone, email, and live chat. You will diagnose hardware and software issues, guide installations, and escalate complex cases as needed.

Responsibilities include monitoring system performance, documenting troubleshooting steps, and providing remote diagnostics. The role offers a remote, shift-based schedule and opportunities to train customers and internal teams.