Remote EV Charging Tech Support Specialist

Twoconnect; Metro Manila; Remote; PHP 279,000 - 558,000; Full time

Benefits offered by this job

Work from home

Shifting schedule

HMO with 2 free dependents

Medical reimbursements

Government-mandated benefits

Job summary

Twoconnect connects highly skilled Filipino professionals with global opportunities in Australia, New Zealand, the United States, the United Kingdom and Europe. This remote technical support role supports EV charging customers across multiple regions.

You will troubleshoot hardware and software for EV chargers, guide installation and maintenance, and collaborate with sales for pre-sales support while ensuring compliance with safety standards.

Qualifications

• Bachelor's degree in Engineering, IT, or a related technical field preferred.
• Prior experience in technical support, customer service, or a similar role.
• Knowledge of electric vehicle charging infrastructure, power systems, or renewable energy is a plus.
• Strong troubleshooting skills with hardware, software, and networking components.
• Experience using CRM and ticketing systems (e.g., Zendesk, Freshdesk, or similar).
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple customer inquiries effectively.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Strong attention to detail and commitment to customer satisfaction.

Responsibilities

• Provide technical support to customers regarding EV charging stations via phone, email, and live chat.
• Diagnose and troubleshoot hardware and software issues related to EV chargers and their networks.
• Guide customers through installation, setup, and maintenance procedures.
• Escalate complex issues to engineering or field service as required.
• Monitor and analyse system performance, identifying potential issues proactively.
• Document customer interactions, troubleshooting steps, and solutions in the ticketing system.
• Assist in firmware updates, system integrations, and remote diagnostics.
• Provide technical training to customers and internal teams on best practices.
• Stay up to date with industry trends, emerging technologies, and product updates.
• Collaborate with the sales team to identify customer needs and provide pre-sales technical assistance.
• Ensure compliance with industry standards and safety regulations.
• Other role specific duties that may arise.

Skills

Technical support

Troubleshooting

Customer service

Networking

Communication

Education

Bachelor's degree in Engineering/IT

Tools

Zendesk

Freshdesk

CRM platforms

Microsoft Office

Google Workspace

Job description

Twoconnect connects highly skilled Filipino professionals with global opportunities in Australia, New Zealand, the United States, the United Kingdom and Europe. This remote technical support role supports EV charging customers across multiple regions.

You will troubleshoot hardware and software for EV chargers, guide installation and maintenance, and collaborate with sales for pre-sales support while ensuring compliance with safety standards.