EUC Support Engineer – L1 | Desktop Support | Taguig, Manila

Exasoft; Taguig; Hybrid; PHP 240,000 - 400,000; Full time

Job summary

Exasoft is seeking a first-level IT support specialist in the Philippines to provide onsite and remote support for corporate users. You will handle desktops, laptops, printers, and mobile devices, install and troubleshoot Windows OS and MS 365, manage AD tasks, and resolve basic network issues.

You will document issues, adhere to SLAs, participate in IMAC and asset updates, and assist new joiners with setup and imaging. Strong communication and customer-first attitude are essential.

Qualifications

• 1-3 years in IT desktop or EUC support
• Good knowledge of Windows 10/11, M365, Active Directory and basic networking
• Experience with ticketing tools (ServiceNow or similar)
• Bilingual: fluent in English and Filipino
• Strong communication skills and a customer-first attitude

Responsibilities

• Give L1 support for desktops, laptops, printers, peripherals and mobile devices
• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard apps
• Handle user account tasks (AD password resets, unlocks, access requests)
• Fix basic network and connectivity problems (LAN, Wi-Fi, VPN)
• Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLA
• Do IMAC (Install, Move, Add, Change) work, asset tagging and inventory updates
• Pass unresolved issues to L2/L3 teams with clear documentation
• Help with new-joiner setup, device imaging and hardware refresh
• Keep knowledge base articles and SOPs up to date

Skills

Windows OS

M365

Active Directory

Networking basics

Ticketing tools

L1 support

Tools

ServiceNow

Job description

Give onsite and remote first-level end-user computing support to corporate users, making sure issues are resolved quickly and service quality stays high.

Key Responsibilities

• Give L1 support for desktops, laptops, printers, peripherals and mobile devices
• Install, configure and troubleshoot Windows OS, MS Office/M365, Outlook and standard apps
• Handle user account tasks (AD password resets, unlocks, access requests)
• Fix basic network and connectivity problems (LAN, Wi-Fi, VPN)
• Log, track and close tickets in the ITSM tool (e.g., ServiceNow) within SLA
• Do IMAC (Install, Move, Add, Change) work, asset tagging and inventory updates
• Pass unresolved issues to L2/L3 teams with clear documentation
• Help with new-joiner setup, device imaging and hardware refresh
• Keep knowledge base articles and SOPs up to date

Requirements

• 1-3 years in IT desktop or EUC support
• Good knowledge of Windows 10/11, M365, Active Directory and basic networking
• Experience with ticketing tools (ServiceNow or similar)
• Bilingual: fluent in English and Filipino
• Strong communication skills and a customer-first attitude