EUC L1 Help Desk Specialist

Centoffer; Manila; On-site; PHP 335,000 - 502,000; Full time

Job summary

Centoffer is seeking a first-line end-user support professional to triage incidents, reset access, and resolve common issues for global enterprise clients. You will answer calls, chats, and tickets within SLA, triage and log incidents, reset passwords, and escalate complex issues to L2 with full context.

A customer-first mindset and flexibility for shift work are required. Ideal candidates have 1+ year of help desk or EUC support experience, and are comfortable with Windows, Microsoft 365, and

Qualifications

• 1+ year of help desk or EUC support experience.
• Comfortable with Windows, Microsoft 365 and Active Directory basics.
• Customer-first mindset; willing to work shifts.

Responsibilities

• Answer first-line calls, chats, and tickets within SLA
• Triage, categorize, and accurately log every incident
• Reset passwords and handle access requests
• Escalate complex issues to L2 with full context

Skills

Windows basics

Microsoft 365

Active Directory basics

Tools

Active Directory

Job description

First-line end-user support — triage incidents, reset access, and resolve common issues within SLA for global enterprise clients.

• Answer first-line calls, chats, and tickets within SLA
• Triage, categorize, and accurately log every incident
• Reset passwords and handle access requests
• Escalate complex issues to L2 with full context

What you'll bring

• 1+ year help desk / EUC support experience
• Comfortable with Windows, Microsoft 365, and Active Directory basics
• Customer-first mindset; open to shift work