Estimator & Customer Service Representative

RemoteVA PH; Manila; Remoto; PHP 446.000 - 781.000; Tempo pieno

Descrizione del lavoro

RemoteVA is seeking an Estimator & Customer Service Representative to manage incoming leads for our online fabricated steel products. You will respond to inquiries, prepare quotations based on specifications, and create technical drawings as needed.

The role combines technical estimation with attentive client support, requiring knowledge of steel fabrication, CAD tools, and the ability to interpret drawings. A remote, deadline-driven work environment is offered.

Competenze

• Experience in estimating for fabricated steel products.
• Experience preparing quotations for steel fabrication projects.
• Ability to read, interpret, and create technical drawings.
• Knowledge of steel materials and fabrication processes.
• Strong customer service and communication skills.
• Attention to detail and ability to manage deadlines remotely.

Mansioni

• Manage incoming leads and respond promptly to customer enquiries.
• Communicate with potential customers to understand requirements and project needs.
• Prepare accurate quotations based on dimensions, materials, and fabrication needs.
• Review customer specifications, measurements, sketches, and drawings for project requirements.
• Create and amend technical drawings for fabricated steel products.
• Use CAD software to prepare drawings for quotation and fabrication.
• Follow up with customers regarding quotations and outstanding enquiries.
• Maintain records of leads, quotations, communications, and follow-ups.
• Coordinate with team members to clarify specifications and ensure quotations meet requirements.

Conoscenze

Estimating

Customer service

Quotation preparation

Technical drawings

Reading drawings

English communication

Strumenti

AutoCAD

SolidWorks

Descrizione del lavoro

Job Specification: Estimator & Customer Service Representative

Position: Estimator & Customer Service Representative
Industry: Fabricated Steel / Steel Fabrication
Working Hours: Monday – Friday, 9:00 AM – 5:00 PM UTC
Work Arrangement: Remote
Gender Preference: Open to all candidates; skills and experience are the priority.

Position Overview

We are seeking a skilled and customer-focused Estimator to manage incoming leads for an online business specialising in fabricated steel products. The successful candidate will be responsible for responding to customer enquiries, preparing accurate quotations, and creating technical drawings based on customer requirements.

This role requires a combination of technical knowledge, estimating skills, customer service experience, and the ability to interpret or prepare drawings for fabricated steel products.

Key Responsibilities

• Manage incoming leads and respond promptly to customer enquiries.
• Communicate with potential customers to understand their requirements, specifications, and project needs.
• Prepare accurate quotations based on dimensions, materials, fabrication requirements, and other relevant project details.
• Review customer specifications, measurements, sketches, and drawings to determine project requirements.
• Create and amend technical drawings for fabricated steel products.
• Use suitable drawing or CAD software to prepare drawings for quotation and fabrication purposes.
• Follow up with customers regarding quotations and outstanding enquiries.
• Maintain accurate records of leads, quotations, customer communications, and follow-ups.
• Coordinate with relevant team members to clarify technical specifications and ensure quotations meet customer requirements.
• Provide professional customer service throughout the enquiry and quotation process.

Required Skills and Qualifications

• Previous experience in estimating, steel fabrication, metalwork, or a related technical field.
• Experience preparing quotations for fabricated steel products.
• Ability to read, interpret, and create technical drawings.
• Knowledge of steel materials, dimensions, fabrication processes, and relevant specifications.
• Strong customer service and communication skills.
• Excellent attention to detail and numerical accuracy.
• Ability to manage multiple enquiries and follow up on leads efficiently.
• Good written and spoken English.
• Ability to work independently and manage deadlines in a remote environment.

Software Requirements

Candidates may use their preferred software, provided they can effectively perform the required tasks.

Relevant experience with CAD or technical drawing software, such as AutoCAD, SolidWorks, or similar tools, would be advantageous.