Supervisor, AML Compliance

Western Union; Quezon City; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Paid sick leave

Hybrid working arrangement

HMO coverage

Job summary

Western Union in the Philippines is seeking an AML Compliance Lead to oversee analysis of potentially suspicious customer and agent activity, and to enhance AML controls across functions. The role requires guiding and mentoring a team while ensuring adherence to MSB and AML regulations in a hybrid work setting.

You will collaborate with stakeholders, drive improvements in policies and controls, and manage multiple priorities in a fast-paced environment while maintaining a strong compliance

Qualifications

• Minimum 3+ years of experience in Anti-Money Laundering (AML) Compliance.
• Strong knowledge of AML compliance policies, procedures, and controls.
• Understanding Money Services Business (MSB) regulatory requirements and applicable AML regulations.
• Ability to mentor, guide, and support team members.
• Strong communication, interpersonal, and stakeholder management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to interpret trends and provide recommendations to support business and compliance objectives.
• Proficiency in Microsoft Office applications, including Word, Excel, and Access.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a strong risk and compliance focus.
• Strong attention to detail and commitment to operational excellence.

Responsibilities

• Lead and oversee analysis of potentially suspicious customer and agent activity to identify and mitigate AML-related risks.
• Manage and continuously enhance procedures and processes that support AML compliance operations.
• Ensure adherence to anti-money laundering requirements across assigned functions and business areas.
• Serve as a key liaison for AML-related matters and support interactions with internal and external stakeholders.
• Analyze operational and compliance trends and provide recommendations to improve policies, controls, and processes.
• Supervise, coach, and develop team members to support departmental goals and performance objectives.
• Forecast staffing needs and allocate resources to ensure timely completion of work.
• Drive employee engagement, performance, and professional development through effective leadership and mentoring.
• Apply sound judgment and decision-making skills to resolve complex compliance and operational challenges.
• Execute and implement policies that impact the broader organizational unit.
• Collaborate with cross-functional partners to support compliance initiatives and business objectives.
• Support continuous improvement efforts to enhance operational efficiency and compliance effectiveness.

Skills

AML compliance

Leadership

Mentoring

Stakeholder management

Analytical skills

Communication

Problem solving

Multi-priority management

Tools

Microsoft Office

Job description

JR0132001

Key Responsibilities

• Lead and oversee the analysis of potentially suspicious customer and agent activity to identify and mitigate AML-related risks.
• Manage and continuously enhance procedures and processes that support AML compliance operations.
• Ensure adherence to anti-money laundering requirements across assigned functions and business areas.
• Serve as a key liaison for AML-related matters and support interactions with internal and external stakeholders, as appropriate.
• Analyze operational and compliance trends and provide recommendations to improve policies, controls, and processes.
• Supervise, coach, and develop team members to support departmental goals and performance objectives.
• Forecast staffing needs and allocate resources to ensure the timely completion of work.
• Drive employee engagement, performance, and professional development through effective leadership and mentoring.
• Apply sound judgment and decision-making skills to resolve complex compliance and operational challenges.
• Execute and implement policies that impact the broader organizational unit.
• Collaborate with cross-functional partners to support compliance initiatives and business objectives.
• Support continuous improvement efforts to enhance operational efficiency and compliance effectiveness.

Role Requirements

• Minimum 3+ years of experience in Anti-Money Laundering (AML) Compliance.
• Strong knowledge of AML compliance policies, procedures, and controls.
• Understanding of Money Services Business (MSB) regulatory requirements and applicable AML regulations.
• Ability to mentor, guide, and support team members.
• Strong communication, interpersonal, and stakeholder management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Ability to interpret trends and provide recommendations to support business and compliance objectives.
• Proficiency in Microsoft Office applications, including Word, Excel, and Access.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a strong risk and compliance focus.
• Strong attention to detail and commitment to operational excellence.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office for a minimum of three days.

Flexibility in working 8-hour shifts in a round-the-clock operation, including weekends and holidays, according to business needs.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Philippines Specific Benefits Include

• Paid sick leave and vacation leave
• HMO coverage with dependents from day 1 of employment, subject to insurer's review
• Hybrid working arrangement

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to [e-mail].

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

Estimated Job Posting End Date

11-13-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.