Escalated Accounts Resolution Specialist

Filinvest Business Services Corporation; Muntinlupa; On-site; PHP 335,000 - 502,000; Full time

Job summary

Filinvest Land, Inc. (FLI) is seeking an Operations Associate – Special Accounts to handle escalated client concerns, coordinate with internal teams on title transfers, refunds, and DHSUD/HSAC cases, and maintain productive client communications.

You will monitor case resolution, complete worklists, and prepare productivity reports while delivering high-quality customer service in English and Filipino.

Qualifications

• Customer service oriented with passion to deliver optimal customer experience.
• With high sense of responsibility and urgency in dealing with external and internal clients.
• Person with integrity.
• High comprehension and interpretation of verbal and written communication by client.
• Skills in adapting to extremely adverse working conditions and continuous change.
• Able to speak, read and write in English and Filipino.
• Professional in the manner of writing correspondences.
• Can analyze and resolve simple to medium numeric and logical problems or cases.
• Keen attention to details.

Responsibilities

• Customer service oriented with passion to deliver optimal customer experience
• With high sense of responsibility and urgency in dealing with external and internal clients
• Person with integrity
• High comprehension and interpretation of verbal and written communication by client
• Skills in adapting to extremely adverse working conditions and continuous change
• Able to speak, read and write in English and Filipino
• Professional in the manner of writing correspondences
• Can analyze and resolve simple to medium numeric and logical problems or cases
• Keen attention to details

Skills

Customer service orientation

English communication

Filipino communication

Attention to detail

Education

Bachelor's degree in any 4-year course

Job description

Filinvest Land, Inc. (FLI) is seeking an Operations Associate – Special Accounts to handle escalated client concerns, coordinate with internal teams on title transfers, refunds, and DHSUD/HSAC cases, and maintain productive client communications.

You will monitor case resolution, complete worklists, and prepare productivity reports while delivering high-quality customer service in English and Filipino.