ERP Support (SAP Successfactors/ S4 Payroll / FICO)

dnata; Central Luzon; On-site; PHP 800,000 - 1,600,000; Full time

Job summary

dnata seeks an experienced ERP SAP techno-functional professional to manage BAU support across SAP ECC, S/4HANA, and SuccessFactors, coordinating with MSP partners and business users.

Role involves implementation support, ABAP debugging, and ensuring ERP modules (Procurement, MM, FI/CO, Payroll, HR SuccessFactors) are optimized and well-integrated within the dnata landscape. Diploma in IT required with 5+ years of experience.

Qualifications

• BAU support across ERP modules including Procurement, FI/CO, Payroll, and SuccessFactors.
• Proactively manage BAU incidents, requests, and enhancements with MSP partners.
• Translate business requirements into ERP solutions.
• Participate in ERP implementations and upgrades: configuration, testing, and cutover.
• Support ERP customisations, including ABAP debugging and user exits.
• Understand ERP connectivity with other systems in the dnata application landscape.
• Document and monitor integration touchpoints; seek efficiency improvements.

Responsibilities

• Provide day-to-day SAP ERP support across modules and MSP partners.
• Capture requirements from business users and translate into ERP solutions.
• Lead or assist in ERP implementation, configuration, testing, and cutover activities.
• Support ABAP debugging and customisations; ensure seamless integrations.

Skills

SAP tech-functional

ABAP debugging

Requirements gathering

Communication

Education

Diploma in IT

Tools

SAP ECC

SAP S/4HANA

RISE with SAP

SuccessFactors

Job description

The ERP Support will manage BAU support with our Managed Service Provider (MSP), support implementations, and ensure ERP systems are optimized, secure, and well-integrated with dnata’s broader application landscape.

Duties and Responsibilities

• Provide day-to-day support across ERP and related modules (Procurement, FI/CO, Payroll, SuccessFactors).
• Proactively manage BAU incidents, requests, and enhancements with MSP partners.
• Work with business users to capture requirements and translate them into ERP solutions.
• Participate in ERP implementation and upgrade projects, including configuration, testing, and cutover support.
• Understand and support ERP customisations, including Z tables, custom fields, and user exits.
• Read and interpret ABAP code to support debugging, issue resolution, and change requests.
• Understand ERP’s connectivity with other systems in the dnata application landscape.
• Ensure integration touchpoints are well-documented and monitored.
• Automate business processes through ERP as applicable.
• Support audit and compliance requirements related to ERP processes Proactively suggest enhancements to improve system efficiency, user experience, and cost-effectiveness.

Requirements

• Minimum Diploma in IT or a related field.
• Minimum of 5 years of SAP techno-functional experience across SAP ECC, S/4HANA and RISE.
• Expertise in one or more key modules (Procurement, MM, FI/CO, Payroll, HR SuccessFactors) with SAP certification preferred.
• Proven implementation experience, including automation, integration and ABAP debugging.
• Strong communicator, effective in bridging business, technical teams and MSP partners.