ER STAFF (PROJECT-BASED)

UNIHEALTH-PARAÑAQUE HOSPITAL & MEDICAL CENTER INC.; Parañaque; On-site; PHP 167,000 - 279,000; Full time

Job summary

UNIHEALTH-PARAÑAQUE HOSPITAL & MEDICAL CENTER INC. is seeking an Administrative Support staff to assist physicians and nurses in delivering quality patient care in a hospital setting.

The role includes organizing medical records, encoding medication and supply requests, processing MAR, handling patient charges, and coordinating with departments to ensure proper documentation and billing for discharged patients.

Qualifications

• Basic office skills and hospital information systems proficiency required.
• Ability to answer phone calls and convey messages to staff and patients.
• Strong verbal and written communication with patients and health team members.

Responsibilities

• Assist team of physicians and nurses in delivering patient care.
• Report issues to Head Nurse/Charge Nurse in a timely manner.
• Organize, update, and file medical records.
• Prepare admission kits and wrist bands for DTR admissions.
• Encode online medication and supply requests and fill requisition forms.
• Process and maintain MAR for patients.
• Monitor and replenish Emergency Cart inventory.
• Assist discharged patients with necessary paperwork.
• Keep patient transfer records and SOA/LOA aligned with HMO requirements.
• Ensure discounts tags and BIZZBOX entries are correct.

Skills

Office skills

Verbal communication

Written communication

Patient/family liaison

Team collaboration

Education

Graduate in any 4-year course

Fresh graduate welcome

Tools

Hospital Information System/Bizbox

Excel

Job description

I. Job Summary

• Works collaboratively with the team of physicians and under the supervision of nurses to deliver quality patient care.
• Report on the assigned area 30 minutes prior to schedule duty.

II. Duties and Responsibilities

1. 1. Understands basic office skills, including proficiency in the use of Hospital Information System/Bizbox
2. 2. Answer phone calls and conveying messages to appropriate staff and patients
3. 3. Demonstrates verbal and written interpersonal communication skills in order to communicate effectively with patients and their families, and with other members of the health care team.
4. 4. Reports any issue of concern in the ward to the Head Nurse/Charge Nurse
5. 5. Collaborates with the Institutional Worker in ensuring the cleanliness and orderliness of the nursing unit
6. 6. Follows the general hospital safety policy and principles
7. 7. Organizes, Updates, and Files Medical Records
8. 8. Prepares admission kits and pillows (encode as admission fee) and wrist bands prior to Direct-To-Room admissions
9. 9. Encodes online requests of patient’s medication and supplies
10. 10. Fills out requisition forms if a patient needs pharmaceuticals, particularly the classification and correct spelling of medications including laboratory tests/diagnostics/radiology requests to be performed.
11. 11. Process and maintain MAR (Medication Administration Record) – patient’s medication form
12. 12. Monitors and replenishes the stock of Emergency “E” Cart by forwarding timely and monthly inventory as approved by the Head Nurse
13. 13. Responsible to patients who are on their way home and give discharged patients all the necessary paperwork relevant to their medical situation
14. 14. Organizes the charts of discharged patients
15. 15. Answers non-medical patient’s questions like/related to PhilHealth (CF4), requirements for PCSO, SSS and the likes.
16. 16. Organizes all the forms like folders of records, request logbooks needed in the unit and requests of inadequate forms at PMO (Property Custodian for Riso graphing)
17. 17. Prepares forms needed/requested by the patient/s (patient’s relative) for filing at the Medical Records Department such as Medical Certificates, Death Certificates and the likes.
18. 18. Keeps track of patient’s transfer and knows which room/bed contains which patient.
19. 19. Finalizing the patient charges and printing the statement of account (SOA) which will be given to the patient/relative prior going to the cashier.
20. 20. Ensuring that the patient’s account is properly tagged for any discount scheme prior using for any transaction.
21. 21. Tagging the patient’s account in the BIZZBOX for their whereabouts and as part of the account disposition before their final clearance.
22. 22. Ensuring that the patient’s SOA (statement of account) and LOA (letter of agreement-from HMO) matches before sending to the HMO department for making their account as “guaranteed hospital bill”
23. 23. Ensuring that all the ER chart per day was being accounted in the main ER census (excel) which includes checking for any charges discrepancies or irregularities, proper labeling of HMO provider and calling the attention of the ERCONS/JCONS for missed data in the chart such as the history and/or trodat with signature before filling for safekeeping.
24. 24. Monitoring the department supplies and number of enough print-out documents for the department usage to avoid over using of the department printer for printing of documents in bulk.
25. 25. Carries out other related tasks that may be designated to or required of the job.

III. Job Specifications:

a. Education/Experience:

• Graduate in any 4 years course.
• Fresh Graduate or any.

b. Skills and Abilities:

IV. Working Schedule:

• Shifting Schedule w/ 5 working days