Episode Experience Owner/ Architect

Bershaw Consultancy PH; Taguig; Hybrid; PHP 60,000 - 80,000; Full time

Job summary

A consultancy firm in the Philippines is seeking a full-time position focused on customer experience design and digital transformation. The ideal candidate will possess a strong background in customer experience design, product management, or digital transformation, particularly from fast-paced industries. Responsibilities include advocating for the customer experience, optimizing processes, and driving collaboration across teams to enhance customer interactions. Candidates must hold a Bachelor's degree and possess 3-5 years of relevant experience.

Qualifications

• Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications.
• Demonstrated strategic thinking, customer-centric mindset and collaboration.

Responsibilities

• Advocate for the customer by aligning initiatives with the customer experience strategy.
• Define and optimize the episode experience by identifying pain points.
• Drive cross-functional collaboration to enhance customer experience.

Skills

Customer experience design

Product management

Digital transformation

Education

Bachelor's degree

Job description

Hybrid - Taguig 3-5 Yrs Exp Bachelor Full-time

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Job Description

JOB QUALIFICATIONS:

• Has a strong background in customer experience design, product management or digital transformation ideally from telecommunications, digital or fast-paced consumer industries.
• Demonstrate strategic thinking, customer centric mindset and collaboration across multiple business units.

JOB RESPONSIBILITIES:

• Advocate for the customer by ensuring all initiatives align with the customer experience strategy.
• Define and optimize the episode experience by identifying pain points and improvement opportunities.
• Drive cross functional collaboration with product, marketing, IT,network and operations teams to enhance customer experience.
• Leverage insights and data to make informed decisions that improve customer touchpoints.
• Lead process improvements focused on simplification, digitization and journey orchestration across episodes.

Customer Experience Product Management Digital Transformation

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