Epic Rewards Shop Supervisor

Westside Resort; Parañaque; On-site; PHP 357,000 - 502,000; Full time

Job summary

Westside Resort is seeking an enthusiastic Shop Supervisor to deliver an exceptional customer experience, drive sales, and lead a high-performing team at our Epic Rewards Shop. You will coach staff, implement upselling/cross-selling strategies, and collaborate on promotions to meet revenue targets.

The ideal candidate has college-level education and at least 2 years of sales experience, with a strong commitment to customer care, integrity, and community values.

Qualifications

• College level education
• At least 2 years sales experience
• Show passion for people through genuine acts of respect and concern for employees and guests alike
• Act with complete honesty and ethical behavior in all interactions at all times
• Committed to the welfare of our community, society, and the environment
• Demonstrate expertise, consistency, innovative spirit, and commitment to continuous improvement
• Thrive in teamwork and collaboration, inspiring each other and constantly uplifting the brand
• Show flexibility in adjusting to different work schedules and comply with the Company's Code of Conduct and policies
• Demonstrate punctuality and best effort in accomplishing goals
• Ensure accuracy of work output by showing attention to detail and meet high quality output even during busy operations

Responsibilities

• Provide personalized, attentive service to every guest, ensuring a memorable shopping experience by addressing and resolving guest inquiries, complaints, or issues with tact and professionalism while anticipating customer needs and offering tailored product recommendations
• Drive team efforts to meet and exceed individual and store-wide sales targets by developing and implementing strategies such as upselling and cross-selling initiatives
• Monitor team performance closely, identify areas for improvement, and provide coaching to enhance sales
• Collaborate with the management team to create promotions and sales tactics aligned with revenue goals
• Analyze sales data to track progress toward targets, adjusting strategies as necessary to ensure sales goals are consistently met
• Lead by example, demonstrating enthusiasm, integrity, and a commitment to excellence to motivate the team
• Foster a positive and inclusive work environment where each team member feels valued, empowered, and inspired
• Communicate a clear vision and set ambitious, yet achievable, goals that challenge the team
• Handle administrative duties including filing reports, maintaining employee schedules, and tracking store performance
• Prepare and submit sales, inventory, and financial reports in accordance with management requirements

Skills

Customer service

Sales

Team leadership

Coaching

Upselling

Cross-selling

Promotions planning

Sales analysis

People-centric service

Education

College level education

Job description

About the role

The Epic Rewards Shop Supervisor is responsible for delivering an exceptional customer experience, driving sales performance, and leading a high-performing team. This role involves providing personalized, attentive service to every guest, ensuring their needs are met with professionalism and tailored product recommendations. The supervisor will drive team efforts to meet and exceed sales targets, implementing strategies such as upselling and cross-selling, while offering coaching to enhance sales results. As a leader, the supervisor will lead by example, demonstrating enthusiasm, integrity, and a commitment to excellence, while fostering a positive, inclusive work environment.

Key responsibilities

• Provide personalized, attentive service to every guest, ensuring a memorable shopping experience by addressing and resolving guest inquiries, complaints, or issues with tact and professionalism while anticipating customer needs and offering tailored product recommendations
• Drive team efforts to meet and exceed individual and store-wide sales targets by developing and implementing strategies such as upselling and cross-selling initiatives
• Monitor team performance closely, identify areas for improvement, and provide coaching to enhance sales
• Collaborate with the management team to create promotions and sales tactics aligned with revenue goals
• Analyze sales data to track progress toward targets, adjusting strategies as necessary to ensure sales goals are consistently met
• Lead by example, demonstrating enthusiasm, integrity, and a commitment to excellence to motivate the team
• Foster a positive and inclusive work environment where each team member feels valued, empowered, and inspired
• Communicate a clear vision and set ambitious, yet achievable, goals that challenge the team
• Handle administrative duties including filing reports, maintaining employee schedules, and tracking store performance
• Prepare and submit sales, inventory, and financial reports in accordance with management requirements

About you

• College level education
• At least 2 years sales experience
• Show passion for people through genuine acts of respect and concern for employees and guests alike
• Act with complete honesty and ethical behavior in all interactions at all times
• Committed to the welfare of our community, society, and the environment
• Demonstrate expertise, consistency, innovative spirit, and commitment to continuous improvement
• Thrive in teamwork and collaboration, inspiring each other and constantly uplifting the brand
• Show flexibility in adjusting to different work schedules and comply with the Company's Code of Conduct and policies
• Demonstrate punctuality and best effort in accomplishing goals
• Ensure accuracy of work output by showing attention to detail and meet high quality output even during busy operations