Entry-Level Shared Services Specialist - Customer Support

Megaworld Corporation; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Megaworld Corporation is seeking a driven Shared Services Specialist to join our Quezon City and Mckinley Hill team. The role involves handling inquiries via phone, email, and chat, and providing essential administrative support across business units.

You will maintain records, support compliance, and help drive service improvements in a fast-paced environment. Open to fresh graduates, the position emphasizes strong communication, adaptability, and teamwork to deliver high-quality customer

Qualifications

• Strong communication and interpersonal skills essential for customer interactions.
• Ability to handle inquiries via phone, email, and chat in a professional manner.
• Comfortable using computer applications and office productivity tools.
• Flexible and adaptable to a dynamic, fast-paced environment.
• Collaborative team player with a commitment to quality service.

Responsibilities

• Serve as a primary point of contact by handling customer inquiries and concerns through phone, email, and chat.
• Provide administrative and operational support across multiple business units.
• Maintain accurate records and documentation to support compliance and efficient workflows.
• Collaborate with cross-functional teams to identify process improvements and service enhancements.
• Contribute to continuous improvement of customer service standards and shared services best practices.

Skills

Strong communication

Interpersonal skills

Customer service

Computer literacy

Adaptable

Team player

Fresh graduates welcome

Job description

Megaworld Corporation is seeking a driven Shared Services Specialist to join our Quezon City and Mckinley Hill team. The role involves handling inquiries via phone, email, and chat, and providing essential administrative support across business units.

You will maintain records, support compliance, and help drive service improvements in a fast-paced environment. Open to fresh graduates, the position emphasizes strong communication, adaptability, and teamwork to deliver high-quality customer