Customer Solutions Officer

Citigroup Inc.; Taguig; On-site; PHP 335,000 - 446,000; Full time

Benefits offered by this job

HMO Health Insurance from day 1

Life Insurance from day 1

Retirement Plan

Transportation Allowance

Rice Allowance

Medical and Dental Allowance

Shift Differential

Tuition Reimbursement

Bereavement Assistance

35 leaves credits in a year

Job summary

Citigroup Inc. is seeking an entry-level Service Analyst 1 in its CBPS unit in the Bonifacio Global City area.

The role focuses on delivering world-class service to Citi global clients via phone and digital channels, handling inquiries, billing, disputes, and retention-related tasks. Responsibilities include assisting with compliance procedures, preparing reports for senior management, and supporting sales with process improvements.

Qualifications

• International BPO voice experience preferred.
• High school or higher with 6 months BPO international voice experience.
• Fresh graduates with Bachelor’s degree welcome.
• Conversant in English and comfortable speaking with other nationalities.
• Amenable to working on shifting schedule, holidays & weekends.
• Amenable to working in Bonifacio Global City, Taguig.

Responsibilities

• Assist with compliance procedures and control systems for the business review department.
• Ensure accuracy of research and compliance advice provided to members of sales force team.
• Develop information regarding required changes in reports and procedures.
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns.
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements.
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals.
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment.

Skills

BPO experience

English fluency

Customer service

Education

Bachelor's degree or equivalent

High School Diploma or equivalent

Job description

The Service Analyst 1 in CBPS is an entry-level position servicing off-shore clients of Citi . The overall objective of this role is to provide world class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

Responsibilities:

• Assist with the administration of compliance procedures and control systems for the business review department, including monitoring, researching and responding to compliance related inquiries across all product lines
• Ensure accuracy of research and compliance advice provided to members of sales force team
• Develop information regarding required changes in reports and procedures
• Assist with the preparation of written and verbal reports for senior management on compliance program status, issues, trends and concerns
• Support sales force and management by implementing recommendations concerning changes, improvements and enhancements
• Apply knowledge of how the team interacts with others in order to accomplish Customer Service goals
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• International BPO voice experience is preferred.
• Must be at least a High School Graduate/Senior Highschool Graduate with a minimum of 6 months BPO international voice experience.
• Fresh graduates with Bachelors degree are welcome to apply.
• Conversant in English and comfortable speaking with other nationalities
• Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
• Amenable to working in Bonifacio Global City, Taguig
• Applicants should be eligible to legally work in the Philippines

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

BENEFITS OF WORKING IN CITI:

We offer a competitive salary package of 30-40K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents
• Life Insurance from day 1
• Retirement Plan
• Transportation Allowance
• Rice Allowance
• Medical and Dental Allowance
• Shift Differential
• Tuition Fee Reimbursement
• Bereavement Assistance
• Total of 35 leaves credits in a year

CAREER GROWTH:

• Be part of our fast-growing teams of Customer Solutions Officers
• Internal movement career opportunities within Citi
• CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs.

*By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third-party service providers, to hold, use and otherwise process my data in connection with my job application.

Job Family Group:

Customer Service

Job Family:

Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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