Multichannel Customer Support Specialist

Metacom Careers; Davao Region; On-site; PHP 201,000 - 279,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Service Representative to provide outstanding support across phone, email and live chat. You will help customers with their needs and strive to create a positive experience. You will resolve inquiries, maintain product knowledge, document interactions and collaborate with teammates to improve service delivery.

Evening or weekend shifts may be required. Ideal candidates have 0–2 years of experience with strong communication and empathy.

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in customer service.
• Strong communication and interpersonal skills.
• Patience and empathy when dealing with customers.
• Ability to multitask and handle high call volumes.
• Evening or weekend shifts may be required.

Responsibilities

• Provide outstanding customer service through phone, email, and live chat.
• Resolve customer inquiries and issues effectively and efficiently.
• Maintain a high level of product knowledge to assist customers with their needs.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery and customer satisfaction.

Skills

Strong communication

Interpersonal skills

Patience and empathy

Multitasking

Clear communication

Education

High School Diploma or equivalent

Job description

Metacom Careers in the Philippines is seeking a Customer Service Representative to provide outstanding support across phone, email and live chat. You will help customers with their needs and strive to create a positive experience. You will resolve inquiries, maintain product knowledge, document interactions and collaborate with teammates to improve service delivery.

Evening or weekend shifts may be required. Ideal candidates have 0–2 years of experience with strong communication and empathy.