Entry-Level Customer Service Specialist

JPMorgan Chase & Co. - Cebu & Manila Operations; Taguig; On-site; PHP 180,000 - 240,000; Full time

Job summary

JPMorganChase in Taguig is seeking an Account Specialist I (Customer Service) as part of an Entry-Level Hiring Pooling Program. You will be considered for upcoming entry-level opportunities across teams, gaining training and exposure to core processes while supporting daily operations and customer interactions.

As a Pooling candidate, you may be matched to roles based on business needs and your interests. This program emphasizes growth, guidance, and hands-on learning within a fast-paced

Qualifications

• Strong communication, information-gathering, and decision-making skills.
• Customer interaction experience across phone, chat, email, or in person.
• Ability to handle sensitive customer interactions with empathy and sound judgment.
• Adaptable and culturally aware, able to work with diverse customers and teams.
• Thrives in fast-paced, results-driven settings with strong prioritization and attention to detail.
• Good problem-solving skills with clear explanations to customers and stakeholders.
• Willingness to ramp up on products, policies, and systems with feedback.

Responsibilities

• Support day-to-day activities and deliverables aligned to team goals.
• Coordinate with internal partners to gather requirements and ensure timely completion of requests.
• Learn and apply internal tools, policies, and procedures; comply with controls and standards.
• Provide customer service support via approved channels (phone, email, chat).
• Own and track customer requests end-to-end, including documenting interactions and tickets.
• De-escalate concerns with empathy and clear communication; escalate when needed.
• Meet service standards for response times, quality, and customer experience.

Skills

Communication

Active listening

Customer support

Empathy

Time management

Problem solving

Quick learner

Job description

JPMorganChase in Taguig is seeking an Account Specialist I (Customer Service) as part of an Entry-Level Hiring Pooling Program. You will be considered for upcoming entry-level opportunities across teams, gaining training and exposure to core processes while supporting daily operations and customer interactions.

As a Pooling candidate, you may be matched to roles based on business needs and your interests. This program emphasizes growth, guidance, and hands-on learning within a fast-paced