Entry-Level Credit & Collections Specialist

RELX International; Iloilo; On-site; PHP 240,000 - 360,000; Full time

Job summary

RELX International is seeking a detail-oriented Credit and Collections Associate to support customer account management and repayment processes. You will apply established procedures to resolve straightforward issues and maintain accurate ledgers under moderate supervision.

Key duties include minimizing overdue balances, maintaining professional relationships with customers, coordinating with Customer Services, Sales and Accounts Receivable, generating timely reports, and helping the team meet

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and analytical mindset.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Responsibilities

• Minimize overdue balances and aging in line with RELX Global Credit Policy.
• Set up and maintain a good professional relationship with Customers.
• Adhere to the Credit Policy processes to minimize risk of loss through delinquent customers.
• Support Customer Services, Sales and Accounts Receivables to solve customer queries and minimize errors.
• Generate all reports on time with accurate information.
• Keep the team updated with relevant process information.
• Coordinate trainings and new assignments for the team.
• Conduct regular huddles with the team using VM Boards.
• Ensure shared inboxes are attended to in a timely manner.
• Control the flow of calls to maintain low abandonment rate.
• Coordinate with the team to meet monthly deadlines.

Skills

Attention to detail

Communication skills

Stakeholder management

Multitasking

Problem solving

Analytical thinking

Learning AI tools

Education

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Job description

RELX International is seeking a detail-oriented Credit and Collections Associate to support customer account management and repayment processes. You will apply established procedures to resolve straightforward issues and maintain accurate ledgers under moderate supervision.

Key duties include minimizing overdue balances, maintaining professional relationships with customers, coordinating with Customer Services, Sales and Accounts Receivable, generating timely reports, and helping the team meet