Credit and Collections Coordinator

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; Hybrid; PHP 350,000 - 650,000; Full time

Benefits offered by this job

Country benefits

Hybrid work

Job summary

RELX is seeking a Credit and Collections Specialist to ensure timely collection of outstanding debts and minimize credit risk across international accounts. You will manage debt collection activities, generate reports, and collaborate with sales and finance teams to meet KPIs in a hybrid work setup.

The role requires a bachelor’s degree, 1 year of credit & collections experience, strong communication skills, and proficiency in MS Excel. Rotational shifts apply; accommodation available if needed.

Qualifications

• Bachelor’s degree required.
• At least 1 year of Credit & Collections experience.
• Excellent written and verbal communication skills.
• Proficient in MS Excel (AutoSum, VLOOKUP, Pivot).
• Experience in a Shared Services environment is a plus.
• Ability to work in a rotational shift and hybrid setup.
• Experience handling international credit control and multiple currencies.

Responsibilities

• Debt Collection Telephone chasing of past and future debts on designated accounts; follow-up calls and collection plan dates.
• Debtor Reporting: produce aged debtors and onsite report across designated shows as scheduled and as needed.
• Communication: liaise with sales and finance teams; prepare and distribute Show Collection Plan to teams.
• ADHOC Duties: liaise with sales and finance teams; attend team pre- and post-show meetings; produce Show Collection Plan.
• Policy Compliance: ensure credit control policy procedures are adhered; ensure VOTs are supplied where necessary.
• System Knowledge: proficient in Excel and Word; Oracle user preferred.

Skills

Debt collection

Communication

Excel skills

Oracle experience

AI tools familiarity

Time management

Education

Bachelor’s degree

Tools

MS Excel

Oracle

AI tools

Job description

The position of Credit and Collections Specialist will need to ensure that all outstanding debts are collected on time. This will be a critical role in managing credit and collections processes, ensuring timely payment collection and minimizing credit risks. This will also include reaching target sets and KPIs, implementing relevant policies and procedures and creating reports and discussing them with the relevant stakeholders for debt update.

Key Accountabilities

• 1. Debt Collection Telephone chasing of past and future debts on designated accounts Ensure follow up calls and collection plan dates are diarized. Issuing statements, invoices, and account reconciliation on designated accounts as required. Chasing debts by email and phone calls.
• 2. Debtor Reporting Produce aged debtors and onsite report across designated shows as scheduled and as needed basis.
• 3. Communication Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate. Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required. Produce and distribute Show Collection Plan to teams
• 4. ADHOC Duties Liaise with sales and wider finance teams on a regular basis to ensure they are kept informed and involved with debt collection as appropriate. Arrange and attend team pre- and post-show meetings 3 months prior to show opening and as required. Produce and distribute Show Collection Plan to teams
• 5. Policy Compliance Ensuring credit control policy procedures are adhered. Ensure VOT’s are supplied where necessary.
• 6. System Knowledge Ensure that IT knowledge is sufficient to carry out the required role Is competent at using Excel and Word Oracle user preferred.

Qualifications

• Bachelor’s degree
• At least 1 year of experience in Credit & Collections
• Excellent communication skills (written and oral)
• Knowledgeable in MS Excel (AutoSum, VLOOKUP, Pivot)
• Preferably has an experience working in Shared Service company.
• Willing to work on a rotational shift and hybrid work set up.
• Must have keen attention to details.
• Experience in handling international credit control and dealing with different currencies.
• Exceptional communication and negotiation skills to interact with internal teams and external stakeholders.
• Strong time management and organizational skills, with the ability to prioritize task and meet deadlines.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Benefits

• We know your well-being and happiness are key to a long and successful career.
• We are delighted to offer country specific benefits.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.