Credit and Collections Coordinator I

RELX International; Iloilo; In loco; PHP 240.000 - 360.000; Tempo pieno

Descrizione del lavoro

RELX International is seeking a detail-oriented Credit and Collections Associate to support customer account management and repayment processes. You will apply established procedures to resolve straightforward issues and maintain accurate ledgers under moderate supervision.

Key duties include minimizing overdue balances, maintaining professional relationships with customers, coordinating with Customer Services, Sales and Accounts Receivable, generating timely reports, and helping the team meet

Competenze

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and analytical mindset.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Mansioni

• Minimize overdue balances and aging in line with RELX Global Credit Policy.
• Set up and maintain a good professional relationship with Customers.
• Adhere to the Credit Policy processes to minimize risk of loss through delinquent customers.
• Support Customer Services, Sales and Accounts Receivables to solve customer queries and minimize errors.
• Generate all reports on time with accurate information.
• Keep the team updated with relevant process information.
• Coordinate trainings and new assignments for the team.
• Conduct regular huddles with the team using VM Boards.
• Ensure shared inboxes are attended to in a timely manner.
• Control the flow of calls to maintain low abandonment rate.
• Coordinate with the team to meet monthly deadlines.

Conoscenze

Attention to detail

Communication skills

Stakeholder management

Multitasking

Problem solving

Analytical thinking

Learning AI tools

Formazione

Bachelor’s degree in Accounting, Finance, Business Administration, or related field

Descrizione del lavoro

Job Summary

Performs routine credit and collections activities while supporting customer account management and repayment processes. Applies working knowledge of established procedures to resolve straightforward issues and maintain account accuracy. Operates with moderate supervision while developing functional expertise.

Job Responsibilities

• To minimize overdue balances and aging in line with the RELX Global Credit Policy, Terms, Conditions and Procedures.
• To set up and maintain a good professional relationship with Customers.
• To adhere to the processes set out by the Credit Policy and to minimize risk of loss through delinquent customers.
• To support Customer Services, Sales and Accounts Receivables Department to solve customer queries in order to minimize outstanding errors and disputes on the sales ledgers. Support the escalations from the team calls/emails.
• To make sure all reports are generate on time and with accurate information.
• To keep the team updated with any relevant information about the process and activities.
• To coordinate trainings and new assignments for the team.
• To conduct regular huddles with the team using the VM Boards.
• To assure all shared inboxes are attended in a timely manner.
• To control the flow of calls making sure we maintain a low rate of abandonment calls.
• To coordinate with the team to make sure they meet the deadlines in a monthly basis.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• With at least 6 months relevant work experience
• Strong attention to detail and accuracy.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving and analytical mindset
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

We know your well-being and happiness are key to a long and successful career.

• We are delighted to offer country specific benefits.