Entry-Level Collections Specialist

Accenture PLC; Quezon City; Presencial; PHP 240 000 - 420 000; Tempo integral

Resumo da oferta

Accenture PLC is seeking a motivated Collections professional to support Accounts Receivable and Collections operations in a shared services setting. The role involves monitoring customer accounts, proactive contact for overdue payments, and resolving disputes to improve cash flow.

Experience in AR, collections, and dispute resolution is preferred, with access to ERP systems such as SAP/Oracle. The position requires 6+ months of relevant experience, a Bachelor's degree, and willingness to work

Qualificações

• Bachelor's Degree in Accountancy, Finance, Business Administration or related field.
• At least 6 months of relevant experience in Collections, Accounts Receivable, or Dispute Management.
• Experience in Collections Management, Customer Follow-up, Aging Report Management, and related areas.
• Exposure to Shared Services, BPO, Global Business Services, or multinational operations is an advantage.

Responsabilidades

• Manage assigned customer portfolio and ensure timely collection of outstanding invoices.
• Proactively contact customers via phone, email, and other channels to follow up on overdue balances.
• Monitor aging reports and prioritize collection efforts based on delinquency levels.
• Investigate and resolve payment disputes, deductions, short payments, and billing issues.
• Collaborate with internal teams to resolve customer concerns and facilitate payment collection.
• Perform account reconciliations and validate outstanding balances.
• Support cash application by investigating unapplied or misapplied payments.
• Maintain accurate collection notes and account status updates.
• Identify high-risk accounts and escalate issues as needed.
• Meet collection targets, aging reduction goals, and SLAs.
• Support month-end reporting and audit requirements.
• Participate in continuous improvement and process optimization initiatives.

Conhecimentos

Collections Management

Debt Recovery

Customer Follow-up

Aging Report Management

Dispute Resolution

Cash Application Support

Customer Reconciliations

Billing Inquiries

Formação académica

Bachelor's Degree in Accountancy/Finance

Ferramentas

SAP

Oracle

Salesforce

Microsoft Dynamics

NetSuite

Descrição da oferta de emprego

Accenture PLC is seeking a motivated Collections professional to support Accounts Receivable and Collections operations in a shared services setting. The role involves monitoring customer accounts, proactive contact for overdue payments, and resolving disputes to improve cash flow.

Experience in AR, collections, and dispute resolution is preferred, with access to ERP systems such as SAP/Oracle. The position requires 6+ months of relevant experience, a Bachelor's degree, and willingness to work