Entry-Level Collections Specialist (Billing & Accounts)

Asticom Technology Inc; Mandaue; On-site; PHP 240,000 - 360,000; Full time

Job summary

Asticom Technology Inc. is hiring a Collections Staff to manage customer accounts and monitor balances. The role involves contacting customers, coordinating with internal teams, and resolving billing concerns while maintaining a professional customer experience.

The ideal candidate has a business-finance background, basic SAP and Excel skills, and strong attention to detail. Fresh graduates are welcome to apply, with opportunities to grow in accounts receivable and collections.

Qualifications

• Bachelor's degree in Business Administration with Finance/Accounting focus or related field.
• At least 1 year collections experience preferred; fresh graduates welcome.
• Proficient with common office software and computers.
• Experience with SAP is an advantage; Excel Pivot Tables preferred.
• Strong verbal and written communication, detail-orientation, and organization.
• Good judgment and problem-solving abilities; customer-focused approach.

Responsibilities

• Reach out to customers regarding pending and overdue balances via calls and email.
• Review accounts and track payment status to ensure timely follow-ups.
• Discuss payment arrangements and settlement options with customers.
• Document collection activities and payment updates accurately.
• Prepare statements, reminders, invoices, and related documents.
• Coordinate with Sales on billing concerns, disputes, and issues.
• Investigate and resolve discrepancies in customer accounts.
• Respond to questions in a courteous and professional manner.
• Provide regular updates and reports on outstanding accounts and progress.
• Follow company procedures and applicable requirements for handling accounts.
• Work toward collection goals while maintaining positive customer experience.

Skills

Communication skills

Attention to detail

Customer service mindset

Microsoft Excel

Problem-solving

Education

Bachelor's degree in Business Administration or Finance

Tools

SAP

Pivot Tables in Excel

Job description

Asticom Technology Inc. is hiring a Collections Staff to manage customer accounts and monitor balances. The role involves contacting customers, coordinating with internal teams, and resolving billing concerns while maintaining a professional customer experience.

The ideal candidate has a business-finance background, basic SAP and Excel skills, and strong attention to detail. Fresh graduates are welcome to apply, with opportunities to grow in accounts receivable and collections.