Enterprise Voice & UC Services Delivery Lead

AudioCodes; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

AudioCodes is seeking a Technical Service Delivery Manager to oversee the delivery and operational excellence of enterprise voice and Microsoft Teams Telephony services in Manila. This customer-facing role requires strong technical expertise and service delivery management skills to ensure reliability and performance of critical voice solutions.

The ideal candidate will manage incident response, oversee software deployments, and collaborate with internal teams to meet customer requirements. A passion for driving customer satisfaction is essential.

Qualifications

• Experience leading service delivery for voice and unified communications.
• Strong understanding of incident management processes.
• Proven capability in managing customer relationships.

Responsibilities

• Act as the primary technical contact for the customer.
• Lead major incident management and root cause analysis.
• Ensure availability and performance of voice platforms.

Skills

Customer-facing service delivery

Technical expertise in voice solutions

Stakeholder management

Incident management

Job description

AudioCodes is seeking a Technical Service Delivery Manager to oversee the delivery and operational excellence of enterprise voice and Microsoft Teams Telephony services in Manila. This customer-facing role requires strong technical expertise and service delivery management skills to ensure reliability and performance of critical voice solutions.

The ideal candidate will manage incident response, oversee software deployments, and collaborate with internal teams to meet customer requirements. A passion for driving customer satisfaction is essential.