APAC Technical Service Delivery Lead

AudioCodes Limited; Manila; On-site; PHP 1,200,000 - 1,500,000; Full time

Benefits offered by this job

Flexible work environment

Career growth opportunities

Job summary

A global VoIP technology company is seeking an experienced Technical Service Delivery Manager in Manila, Philippines. The ideal candidate will manage voice-related incidents, ensuring the performance and reliability of telephony services, while demonstrating strong project management skills. Proficiency in SIP logs interpretation and deployment of AudioCodes products is crucial. A flexible work environment with growth opportunities is offered.

Qualifications

• 5+ years of experience in managing voice-related incidents.
• Proficient in interpreting SIP logs for troubleshooting.
• Experience in deploying AudioCodes products.
• Strong documentation skills.

Responsibilities

• Serve as main contact for major incidents.
• Oversee installations, updates, and configurations.
• Ensure performance and uptime of voice systems.
• Track KPIs related to voice metrics.

Skills

SIP log interpretation

Voice Unified Communications

Excellent communication skills

Technical support

Project management

Education

Bachelor's degree in Information Technology

Tools

MS Teams

PowerShell

AudioCodes SBCs

Mediant Gateways

Job description

A global VoIP technology company is seeking an experienced Technical Service Delivery Manager in Manila, Philippines. The ideal candidate will manage voice-related incidents, ensuring the performance and reliability of telephony services, while demonstrating strong project management skills. Proficiency in SIP logs interpretation and deployment of AudioCodes products is crucial. A flexible work environment with growth opportunities is offered.