Senior Service Delivery Manager - Microsoft Teams Telephony

Auxo Talent; Pasig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Onsite 4 days a week

Job summary

Auxo Talent is seeking an experienced Service Delivery Manager with a strong background in Microsoft Teams Telephony and voice infrastructure operations to lead the delivery and support of unified communications for enterprise clients.

You will act as the primary escalation point for major incidents, ensure service levels are met, and collaborate with customers, vendors, and internal teams to drive issue resolution and continuous improvement of incident, change, and service delivery processes.

Qualifications

• Proven experience in service delivery roles.
• Strong knowledge of Microsoft Teams Telephony / Teams Voice environments.
• Experience managing voice infrastructure or enterprise telephony services.
• Background in incident management, service operations, and stakeholder management.

Responsibilities

• Lead the delivery and support of Microsoft Teams Telephony and voice communication services.
• Act as the primary escalation point for major incidents and service-related issues.
• Ensure service levels, operational performance, and customer expectations are met.
• Work with customers, vendors, and internal teams to drive issue resolution and improvements.
• Oversee voice platform stability, readiness, and project implementations.

Skills

Microsoft Teams Telephony

Voice infrastructure

Incident management

Stakeholder management

Communication skills

Tools

ITIL

Job description

Auxo Talent is seeking an experienced Service Delivery Manager with a strong background in Microsoft Teams Telephony and voice infrastructure operations to lead the delivery and support of unified communications for enterprise clients.

You will act as the primary escalation point for major incidents, ensure service levels are met, and collaborate with customers, vendors, and internal teams to drive issue resolution and continuous improvement of incident, change, and service delivery processes.