Service Delivery Manager (Microsoft Teams Telephony)

Auxo Talent; Pasig; Hybrid; PHP 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Onsite 4 days a week

Job summary

Auxo Talent is seeking an experienced Service Delivery Manager with a strong background in Microsoft Teams Telephony and voice infrastructure operations to lead the delivery and support of unified communications for enterprise clients.

You will act as the primary escalation point for major incidents, ensure service levels are met, and collaborate with customers, vendors, and internal teams to drive issue resolution and continuous improvement of incident, change, and service delivery processes.

Qualifications

• Proven experience in service delivery roles.
• Strong knowledge of Microsoft Teams Telephony / Teams Voice environments.
• Experience managing voice infrastructure or enterprise telephony services.
• Background in incident management, service operations, and stakeholder management.

Responsibilities

• Lead the delivery and support of Microsoft Teams Telephony and voice communication services.
• Act as the primary escalation point for major incidents and service-related issues.
• Ensure service levels, operational performance, and customer expectations are met.
• Work with customers, vendors, and internal teams to drive issue resolution and improvements.
• Oversee voice platform stability, readiness, and project implementations.

Skills

Microsoft Teams Telephony

Voice infrastructure

Incident management

Stakeholder management

Communication skills

Tools

ITIL

Job description

Service Delivery Manager (Microsoft Teams Telephony)

4 Days Onsite | 1 Day Work From Home

Auxo Talent is partnering with a leading global communications technology provider that helps enterprises modernize their voice, collaboration, and customer communication platforms. With a strong presence across international markets, they deliver cutting-edge solutions that enable organizations to stay connected and operate seamlessly.

We are looking for an experienced Service Delivery Manager with a strong background in Microsoft Teams Telephony and voice infrastructure operations.

As the SDM, you will:

• Lead the delivery and support of Microsoft Teams Telephony and voice communication services.
• Act as the primary escalation point for major incidents and service-related issues.
• Ensure service levels, operational performance, and customer expectations are consistently met.
• Work closely with customers, vendors, and internal technical teams to drive issue resolution and service improvements.
• Oversee voice platform stability, operational readiness, and project implementation activities.
• Prepare service reviews, performance reporting, and recommendations for continuous improvement.
• Drive best practices across incident management, change management, and service delivery processes.

What We Are Looking For?

• Proven experience as a Service Delivery Manager, Service Manager, or similar customer-facing operations role.
• Strong knowledge of Microsoft Teams Telephony / Teams Voice environments.
• Experience managing voice infrastructure, unified communications, or enterprise telephony services.
• Background in incident management, service operations, and stakeholder management.
• Excellent communication skills with the ability to engage technical and business stakeholders.
• ITIL certification or service management experience is a plus.