Enterprise Monitoring & Observability Architect (ServiceNow ITOM)

Gratitude Philippines; Quezon City; Hybrid; PHP 3,000,000 - 5,000,000; Full time

Job summary

Gratitude Philippines in Quezon City, Metro Manila is seeking an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring and observability solutions.

The ideal candidate will have strong expertise in ServiceNow ITOM, Azure Monitoring, and AIOps to design scalable monitoring architectures that improve application performance, system reliability, and operational efficiency.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering or a related field.
• 5+ years of experience in IT Monitoring, Observability, or Application Performance Management.
• 3+ years of experience in IT Architecture or Solution Architecture.
• Extensive experience with ServiceNow ITOM Event Management and AIOps.
• Strong experience designing enterprise monitoring solutions.
• Hands-on experience with Azure cloud services.
• Experience implementing monitoring for SaaS, IaaS, and PaaS platforms.

Responsibilities

• Design and implement enterprise-wide monitoring, observability, and event management solutions.
• Architect and integrate alerts into ServiceNow ITOM Event Management and AIOps.
• Develop enterprise monitoring standards and best practices aligned with business and IT architecture.
• Design monitoring solutions across SaaS, IaaS, and PaaS environments.
• Configure and optimize Azure Monitor, Azure Log Analytics, AppDynamics, Grafana, ThousandEyes, and other monitoring platforms.
• Build automation solutions using PowerShell, Python, Ansible, and Azure services.
• Collaborate with infrastructure, DevOps, cloud, and application teams to improve system reliability.
• Analyze application and infrastructure performance issues and recommend scalable solutions.
• Drive proof-of-concept initiatives and automation projects.
• Support software upgrades, monitoring enhancements, and continuous improvement initiatives.

Skills

ServiceNow ITOM

AIOps

Azure Monitor

Azure Log Analytics

KQL

Telemetry

APM

Observability

Event Management

Grafana

AppDynamics

ThousandEyes

Ansible

PowerShell

Python

Automation

Education

Bachelor's Degree in Computer Science, Information Technology, Engineering

Tools

ServiceNow

Azure

AppDynamics

Grafana

ThousandEyes

Job description

Gratitude Philippines in Quezon City, Metro Manila is seeking an experienced Monitoring, Observability & Event Management Architect to lead the design, implementation, and optimization of enterprise monitoring and observability solutions.

The ideal candidate will have strong expertise in ServiceNow ITOM, Azure Monitoring, and AIOps to design scalable monitoring architectures that improve application performance, system reliability, and operational efficiency.