Enterprise Agent

PCS; Parañaque; On-site; PHP 279,000 - 502,000; Full time

Job summary

PCS is seeking an Enterprise Agent to support high-value business clients in the Philippines. You will respond to inquiries via calls, email, or ticketing, provide accurate information on products and services, and coordinate with cross-functional teams to resolve complex issues.

Ideal candidates hold a Bachelor's degree or relevant experience in customer service or account management, with strong communication and problem-solving skills and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor’s degree or relevant experience in customer service or account management.
• Strong communication and problem-solving skills.
• Experience handling corporate or enterprise accounts is an advantage.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Respond to inquiries from enterprise clients through calls, email, or ticketing.
• Provide accurate information on products, services, and technical issues.
• Coordinate with cross-functional teams to resolve complex concerns.
• Monitor and update client accounts, service requests, and documentation.
• Ensure high-quality service delivery and maintain strong client relationships.
• Follow company processes, service levels, and performance targets.

Skills

Communication

Problem solving

Multitasking

Account management

Education

Bachelor's degree

Job description

The Enterprise Agent is responsible for handling and supporting high-value business clients by providing timely, accurate, and professional assistance. The role includes managing service inquiries, resolving escalated concerns, coordinating with internal teams, and ensuring excellent customer experience for enterprise accounts.

Key Responsibilities:

• Respond to inquiries from enterprise clients through calls, email, or ticketing.
• Provide accurate information on products, services, and technical issues.
• Coordinate with cross-functional teams to resolve complex concerns.
• Monitor and update client accounts, service requests, and documentation.
• Ensure high-quality service delivery and maintain strong client relationships.
• Follow company processes, service levels, and performance targets.

Qualifications:

• Bachelor’s degree or relevant experience in customer service or account management.
• Strong communication and problem-solving skills.
• Experience handling corporate or enterprise accounts is an advantage.
• Ability to multitask and work in a fast-paced environment.

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