Enterprise Support Agent

IdeasUnlimited BPO Inc.; Koronadal; On-site; PHP 335,000 - 558,000; Full time

Job summary

IdeasUnlimited BPO Inc. is seeking a dedicated Enterprise Support Agent to be the primary contact for enterprise clients, providing technical and customer support, resolving inquiries, troubleshooting issues, and coordinating with internal teams to maintain SLA adherence.

You will work in a fast-paced, customer-focused environment in the Philippines; the role requires strong English, CRM/ticketing proficiency, and experience in BPO or helpdesk.

Qualifications

• Strong English communication skills, both written and verbal.
• Experience in customer service, technical support, help desk, or BPO environments is an advantage.
• Ability to troubleshoot technical issues and analyze customer concerns.
• Proficiency in using CRM, ticketing systems, and Microsoft Office applications.
• Strong problem-solving, multitasking, and organizational skills.
• Ability to work in a fast-paced, customer-focused environment.

Responsibilities

• Manage product content uploads and updates
• Handle sample (EVAL) requests and coordination
• Track requests and ensure timely delivery
• Prepare weekly reports
• Support backend/data entry tasks
• Familiarity with Contentful, Google Suite, MS Office, and Excel

Skills

Strong English

Customer service

Technical support

CRM & tickets

Microsoft Office

Multitasking

Organizational skills

Tools

Contentful

Google Suite

MS Office

Excel

Job description

IdeasUnlimited is looking for a dedicated Enterprise Support Agent that will serve as the primary point of contact for enterprise clients, providing technical and customer support services. The role involves resolving client inquiries, troubleshooting issues, coordinating with internal teams, and ensuring a high level of customer satisfaction while maintaining service-level agreements (SLAs).

Key Responsibilities:

• Manage product content uploads and updates

• Handle sample (EVAL) requests and coordination

• Track requests and ensure timely delivery

• Prepare weekly reports

• Support backend/data entry tasks

• Software to know: Contentful (or similar), Google Suite, MS Office, Excel

Qualifications:

• Strong English communication skills, both written and verbal.

• Experience in customer service, technical support, help desk, or BPO environments is an advantage.

• Ability to troubleshoot technical issues and analyze customer concerns.

• Proficiency in using CRM, ticketing systems, and Microsoft Office applications.

• Strong problem-solving, multitasking, and organizational skills.

• Ability to work in a fast-paced, customer-focused environment.

Important:

• We are a US-based professional company, and you will be requested to go through our recruitment process, undergo a background check, and sign an Agreement as well as an NDA if hired.

• The entire recruitment and selection process is done via Microsoft Teams and takes around an hour or so (depending on how fast you complete it).

• If hired, we will be using monitoring software to check your daily work efficiency and productivity.