Dumaguete | Customer Service Associate

TTEC; Negros Occidental; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

PTO

Tuition reimbursement

Health and wellness incentives

Job summary

A customer service organization in the Philippines is seeking a Customer Service Representative to provide exceptional service to customers. Located in Dumaguete, this role requires at least one year of customer service experience and a senior high school diploma. The successful candidate will handle customer inquiries and resolve issues while working as part of a supportive team. Benefits include professional development opportunities and a healthy benefits package.

Qualifications

• One year or more of customer service experience (BPO/Non-BPO).
• At least senior high school graduate.
• Ability to explain product or service knowledge.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer service experience

Communication skills

Problem-solving

Education

Senior high school graduate

Job description

Job Description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Dumaguete, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 8am to 4pm at DBPI IT Plaza, Building 1, South Road, Calindagan, Dumaguete City.

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? In this role, you’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customers’ experience being just average or an exceptional one.

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• One year or more of customer services experience (BPO/Non-BPO)
• At least senior high school graduate
• Recognize, apply and explain your product or service knowledge

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Working Location

Ground Floor, TeleTech Dumaguete, Dumaguete, 6200 Negros Oriental, Philippines

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