Engineering Manager, Software Solutions & Mentorship

Manulife IT Delivery Center Asia Inc.; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

Manulife IT Delivery Center Asia Inc. seeks a Senior Software Technical Analyst to lead and mentor the CDT Automation and Robotics team in developing cohesive software solutions. The role sets up framework and standards, providing advanced development techniques, testing, deployment and end-user support across the organization.

The incumbent coaches junior analysts, collaborates with technology and business operations, and ensures documentation aligns with company SOPs and best practices.

Qualifications

• Strong knowledge of SDLC and Agile methodologies.
• Strong technical background with a passion for L3 support and teamwork.
• Willingness to learn complex applications and data.
• Excellent oral, written and interpersonal skills.
• Strong academic record or relevant internship/Co-op/work experience.
• Time management skills and the ability to simultaneously work on multiple deliverables.
• Ability to thrive in a team-oriented, fast-paced environment.
• Must be organized.

Responsibilities

• Design and deliver software solutions across multiple businesses and departments.
• Develop best practices of application development tools to deliver software solutions.
• Help train or support the training of best practices, standards, framework to other agile focused teams participating in software solutions development.
• Participate with teams in analyzing, or lead analysis of, process requirements, design solutions, architecture and logic.
• Develop and assure documentation according to company standards, best practices and standard operating procedures.
• When needed, support, debug, and break fix any issues with software solution.
• Contribute to the professional services knowledge base to help create a repository of best practices; clearly document all team engagements and work delivered.
• Perform other duties and/or special projects as assigned.

Skills

SDLC / Agile

L3 Support

Teamwork

Learning attitude

Communication

Time management

Organized

Education

Bachelor's degree in Computer Science or related field

Tools

Power Platform

MS-SQL

HTML5/CSS3

Java

C#

Visual Basic

BPMN/Workflow Modeling

RPA tools (Automation Anywhere, ProcessRobot, WinAutomation, Blue Prism)

Project Management Apps

Job description

Manulife IT Delivery Center Asia Inc. seeks a Senior Software Technical Analyst to lead and mentor the CDT Automation and Robotics team in developing cohesive software solutions. The role sets up framework and standards, providing advanced development techniques, testing, deployment and end-user support across the organization.

The incumbent coaches junior analysts, collaborates with technology and business operations, and ensures documentation aligns with company SOPs and best practices.