Engineering and Service Senior Manager (HVAC)

HRTX; Makati; On-site; PHP 892,800 - 1,339,200; Full time

Job summary

A leading engineering company in Metro Manila seeks an experienced Engineering and Service Senior Manager (HVAC) to oversee after-sales operations, ensure client satisfaction, and drive operational excellence. This role requires a Licensed Mechanical Engineer with at least 10 years of managerial experience in HVAC systems. Key responsibilities include managing service delivery, developing service contracts, and leading engineering personnel. Candidates should possess strong leadership, analytical, and communication skills.

Qualifications

• Minimum of 10 years managerial experience in HVAC systems.
• Strong technical background in commercial kitchen and air-conditioning equipment.
• Proven experience in after-sales service operations.

Responsibilities

• Oversee all after-sales service operations, including maintenance and repairs.
• Plan and implement departmental goals for quality service delivery.
• Develop and monitor service contracts for compliance and profitability.

Skills

Leadership

Customer relations

Analytical skills

Financial acumen

Communication skills

Education

Licensed Mechanical Engineer

Graduate of Engineering

Tools

MS Excel

Job description

Engineering and Service Senior Manager (HVAC)

About the job Engineering and Service Senior Manager (HVAC)

Job Summary:The Engineering & Service Senior Manager is responsible for leading and managing thehöhung operations of the Engineering and After-Sales Service Department. This role oversees service delivery, warranty and maintenance programs, spare parts management, and customer support to ensure operational excellence and client satisfaction_alignment. The position plays a key role in driving service efficiency, profitability, and long-term businesselikelihood.

Qualifications:

• Graduate of Engineering, preferably a Licensed Mechanical Engineer.
• Minimum of 10 years managerial experience in HVAC systems, general equipment maintenance, and warranty administration.
• Strong technical background in commercial kitchen, laundry, and air-conditioning equipment.
• Proven experience in after-sales service operations, parts sales management, contract negotiation, inventory forecasting, and accounts receivable oversight.
• Excellent leadership, planning, and customer relations skills.
• Strong analytical and financial acumen, capable of preparing cost and pricing analyses.
• Proficient in MS Office applications, particularly MS Excel.
• Outstanding communication, negotiation, and presentation skills.

Duties and Responsibilities:

• Oversee and manage all after-sales service operations, including equipment maintenance, repair, installation, and commissioning.
• Plan, organize, and implement departmental goals and performance targets to ensure efficient and quality service delivery.
• Maintain strong coordination with clients, suppliers, and internal teams to ensure effective communication and issue resolution Billing.
• Develop and monitor service contracts, ensuring compliance with terms and profitability goals.
• Prepare and analyze sales and parts forecasts, costings, and pricing strategies to support business objectives.
• Supervise credit and collection activities to ensure timely payment of receivables and alignment with company credit policies.
• Drive continuous improvement initiatives to enhance customer satisfaction, operational processes, and resource utilization.
• Support strategic planning, budgeting, and performance reporting for the department.
• Lead, train, and mentor engineering and service personnel, ensuring competency and readiness to meet customer requirements.
• Act as a key representative in high-level customer engagements, contract negotiations, and project finalizations.