Engineer II Automation Operations

Emerson Japan, Ltd.; Mandaluyong; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

Emerson Japan, Ltd. is seeking an Engineer II, Automation Operations to support automation-enabled operations. You will execute human-in-the-loop activities, monitor health, and help ensure reliable, compliant processes.

The role collaborates with cross-functional teams to stabilize automation and drive continuous improvement. Responsibilities include handling routine to moderately complex exceptions, documenting findings, and providing operational insights through reports.

Qualifications

• Degree in Engineering, Information Technology, Computer Science, or related technical field.
• Experience supporting business operations or automation-enabled processes.
• Ability to analyze information and follow procedures to achieve accurate outcomes.
• Strong written and verbal communication skills and cross-team collaboration.
• Ability to manage multiple priorities with attention to detail.
• Proficiency in documenting operational activities and reporting requirements.

Responsibilities

• Execute human-in-the-loop activities for Level 1 automation processes with governance and quality.
• Investigate and resolve routine to moderately complex process exceptions from automated workflows.
• Apply sound judgment to escalate complex or non-standard situations.
• Monitor exception trends and performance indicators to identify issues and improvement opportunities.
• Document findings to support decision-making and governance reviews.
• Partner with technical teams and stakeholders to support corrective actions and stability initiatives.
• Prepare operational updates, reports, and insights using standard processes.
• Collaborate with cross-functional teams to ensure alignment across business processes.
• Support stabilization of new automations through validation and monitoring.

Skills

Automation operations

Problem solving

Cross-functional collaboration

Documentation

Education

Bachelor's degree in Engineering or IT

Tools

RPA tools

Analytics tools

Job description

If you are an Engineer II, Automation Operations professional looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will support automation-enabled operations by executing human-in-the-loop activities, resolving process exceptions, monitoring automation health, and helping ensure reliable, compliant, and efficient business processes. You will collaborate with cross-functional teams to support automation stabilization, analyze operational trends, contribute to continuous improvement initiatives, and help deliver high-quality outcomes that drive business success.

In This Role, Your Responsibilities Will Be:

• Execute human-in-the-loop activities that support Level 1 (L1) automation processes while ensuring accuracy, quality, validation, and governance requirements are met.
• Investigate and resolve routine to moderately complex process exceptions generated by automated workflows and AI-enabled solutions using established procedures and decision frameworks.
• Apply sound judgment to identify and escalates complex, ambiguous, or non-standard situations to the appropriate stakeholders.
• Monitor exception trends, workload patterns, and operational performance indicators to identify recurring issues and opportunities for improvement.
• Document findings, observations, and analysis to support informed decision‑making, governance reviews, and continuous improvement efforts.
• Partner with technical teams and business stakeholders to support corrective actions, process enhancements, and automation stability initiatives.
• Prepare and provide operational updates, reports, and insights using established reporting processes and standards.
• Collaborate with World Area Customer Operations, Quote & Order Operations, and other cross‑functional teams to ensure consistent execution and alignment across business processes.
• Support the stabilization of newly implemented automations through validation activities, issue documentation, and process monitoring.

Who You Are:

You consistently deliver results, even in challenging situations, by focusing on priorities and maintaining a high standard of quality. You build partnerships and work collaboratively with others to meet shared objectives. You communicate effectively through a variety of channels to ensure information is clearly understood by diverse audiences. You analyze complex situations, identify patterns and solutions, and use sound judgment to make well‑informed decisions that support operational excellence and continuous improvement. Based on the role requirements, these attributes align with capabilities needed to support automation‑enabled operations and cross‑functional collaboration.

For This Role, You Will Need:

• Degree in Engineering, Information Technology, Computer Science, a technical discipline, or an equivalent combination of education, training, and relevant experience.
• Experience supporting business operations, automation‑enabled processes, technical support, process management, shared services, or related functions.
• Ability to analyze information, identify issues, and follow established procedures to achieve accurate and timely outcomes.
• Strong written and verbal communication skills with the ability to collaborate effectively across teams and stakeholders.
• Ability to manage multiple priorities while maintaining quality, accuracy, and attention to detail.
• Proficiency in documenting operational activities, exceptions, and reporting requirements.

Preferred Qualifications that Set You Apart:

• Experience working with automation‑enabled business processes, robotic process automation (RPA), AI‑supported workflows, or digital transformation initiatives.
• Familiarity with exception management, root cause analysis, process improvement, or operational performance monitoring.
• Experience supporting audit, governance, compliance, or quality management requirements.
• Knowledge of customer operations, quote‑to‑order processes, shared services, or related business functions.
• Experience collaborating with global, cross‑functional, or matrixed teams.
• Exposure to reporting, analytics, or operational performance measurement tools.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives - because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.