Project Engineer - Automation

Emerson Electric (Asia) Limited - ROHQ; Mandaluyong; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Medical insurance

Employee assistance program

Flexible time off

Job summary

Emerson Electric (Asia) Limited - ROHQ in Mandaluyong City, Philippines is seeking a professional to support automation‑enabled operations by executing routine L1 activities and monitoring automation health.

You will document root causes, assist with automations stabilization, and maintain accurate records and audit trails while coordinating with cross‑functional teams for consistent resolution of exceptions.

Qualifications

• Bachelor’s degree in engineering or technical discipline is required.
• Minimum 2 years of related experience, or a master’s degree with no work experience.

Responsibilities

• Execute defined human‑in‑the‑loop activities supporting L1 automations, ensuring outputs meet accuracy and governance standards.
• Triage and resolve routine to moderately complex process exceptions from AI agents or automated workflows.
• Escalate complex, ambiguous, or non‑standard scenarios per escalation criteria.
• Review exception trends, error patterns, and workload signals to spot recurring issues or instability indicators.
• Document findings and contribute initial analysis inputs for review by senior team members or governance groups.
• Coordinate with technical partners to support corrective actions.
• Provide inputs to Global Business Optimization leadership using established reporting cadence.
• Liaise with World Area Customer Operations and Quote & Order Operations for process alignment.
• Clarify exceptions impacting downstream workflows and support resolution across automated and manual touchpoints.

Skills

Communication skills

Self-starter

Reporting

Interpersonal skills

Education

Bachelor’s degree in engineering or technical discipline

Job description

If you are a professional looking for an opportunity to start your career at Emerson, this gives you the chance to support automation‑enabled operations by executing human‑in‑the‑loop activities, resolving routine to moderately complex exceptions, and monitoring automation health to ensure stable, compliant performance. You will collaborate with cross‑functional teams to document root causes, support stabilization of new automations, and maintain accurate records and audit trails. You will provide structured reporting and cross‑team coordination to enable consistent resolution of exceptions and alignment across automated and manual workflows provide operational support for automation‑enabled processes by executing routine human‑in‑the‑loop activities, assisting with exception triage, and monitoring automation health using established procedures.

In This Role, Your Responsibilities Will Be:

• Execute defined human‑in‑the‑loop activities supporting Level 1 (L1) automations, ensuring outputs meet established accuracy, validation and governance standards.
• Triage and resolves routine to moderately complex process exceptions generated by AI agents or automated workflows by applying predefined resolution paths.
• Exercise judgment to elevate complex, ambiguous, or non-standard scenarios in accordance with established escalation criteria.
• Review exception trends, error patterns, and workload signals to identify recurring issues or early indicators of instability.
• Document findings and contribute initial analysis inputs for review by senior team members or governance groups.
• Coordinate with technical partners to support approved corrective actions.
• Provide inputs to Global Business Optimization leadership or designated stakeholders using established formats and reporting cadence.
• Liaise with World Area Customer Operations and Quote & Order Operations teams to support alignment on process execution.
• Help clarify exceptions impacting downstream workflows (L2/L3) and supports consistent resolution across automated and manual touchpoints using standard procedures.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You can efficiently carry out tasks independently and generate accurate, high-quality reports. You're a proactive self-starter with a high level of commitment to exceeding expectations. You can proficiently communicate ideas and influence both internal and external customers. You're interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in engineering or technical discipline
• Minimum 2 years of related experience, or a master’s degree with no work experience

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Location: Mandaluyong City, Philippines.