Engineer, Application Development and Maintenance - ServiceNow Platform Developer

Cardinal Health, Inc.; Taguig; Hybrid; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

Hybrid setup

Job summary

Cardinal Health, Inc. is seeking a skilled ServiceNow Developer to join its ServiceNow Platform Scrum team.

The role focuses on design, development, and implementation of new features while enhancing configurations to improve business efficiency, collaborating with cross-functional teams in an agile environment to deliver scalable, measurable results. The successful candidate will drive ITSM improvements, handle integrations, mentor teammates, and participate in weekly sprints with quarterly

Qualifications

• BA, BS or equivalent in related field; advanced degree preferred.
• 4+ years of strong hands-on ServiceNow implementation or development experience primarily on ITSM.
• Experience with ServiceNow upgrades and patches; strategy and execution.
• Experience with integration components such as SSO and LDAP.
• Experience with web technologies: AJAX, XML, CSS, HTML, JavaScript, REST/SOAP Web Services.
• Experience in SDLC processes including requirements analysis and system design.
• Understanding ITIL processes: Incident, Change, Configuration, Release Management.
• Experience with Run book automation and data integration.
• Scripting languages: PowerShell, Perl, Python.

Responsibilities

• Design and develop technical solutions on the ServiceNow platform following best practices.
• Develop ITSM and scoped applications including new catalog items, customizations, and enhancements.
• Design and implement integrations with other systems (APIs, authentication).
• Research feasibility of new platform functionalities to satisfy business needs.
• Create technical documentation.
• Mentor less experienced colleagues.
• Suggest process improvements and drive continuous improvement.
• On-call on a quarterly rotation.
• Lead developer for weekly and sprint releases; manage update sets and production deployments.
• Handle ServiceNow upgrades and defects during regression tests; review release notes.
• Recommend solutions to reduce technical debt.

Skills

ServiceNow platform

ITIL knowledge

SDLC understanding

Agile/Scrum

Communication

Team collaboration

Education

Bachelor's degree

Advanced degree preferred

Tools

Scripting (PowerShell/Perl/Python)

Web technologies (AJAX/XML/CSS/HTML/JavaScript)

SSO/LDAP integration

REST/SOAP Web Services

Job description

Job Summary:

We are seeking a highly skilled ServiceNow Developer that will join our dynamic ServiceNow Platform Scrum team. This role is focused on design, development, and implementation of new features and functionalities while enhancing existing configurations to drive business efficiency. As a key contributor, the developer will collaborate closely with cross-functional teams in an agile environment, ensuring scalable solutions that align with organizational goals and deliver measurable impact.

Essential Duties and Responsibilities:

• Responsible for designing and developing technical solutions on the ServiceNow platform following best development practices to fulfill business demands.
• Development of ITSM & scoped applications including but not limited to new catalog items, customizations and enhancements.
• Works with partners to design and implement integration/data feeds/interfaces with other systems, such as APIs and Authentication
• Research on feasibility of new platform functionalities and/or customization requests to satisfy business needs.
• Creates technical documentation
• Act as a mentor to less experienced colleagues
• Recommends process improvements and displays a continuous improvement mindset
• On-call on a quarterly rotation
• Act as lead developer who is responsible for the weekly and sprint releases including but not limited to preparing updates sets, deployment to Production and communications.
• Hand-on with ServiceNow upgrade including but not limited to reviewing release notes and handle defects during regression tests
• Recommend solutions to reduce technical debts

Qualifications

• BA, BS or equivalent in related field. Advance Degree preferred.
• 4+ years of strong hands-on ServiceNow implementation or development experience primarily on ITSM module
• Experience with ServiceNow instance upgrades and patches along with strategy and execution
• Experience with integration components such as SSO, LDAP
• Experience with web technologies such as AJAX, XML, CSS, HTML, JavaScript, Web Services (SOAP, REST)
• Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design, and/or software engineering principles
• Understanding of Incident Management, Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience with Run book automation and data integration
• Experience with a scripting language, such as PowerShell, Perlor Python is desirable
• Ability to work under pressure and handle tight timelines
• Excellent verbal/written communication skills
• Exceptional interpersonal skills and ability to work independently and with a global team
• Experience in Agile methodology

Must Have

• Certified System Administrator (CSA) (Preferred)
• Certified Application Developer (CAD) (Preferred)
• Certified Implementation Specialist – IT Service Management (CIS-ITSM) (Desired)
• ITIL certifications (Desired)

Work Environment:

• Hybrid setup with collaboration across global teams
• Agile – Scrum (2-week sprint)

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.