Engineer 1, Application Support

inspiro; Pajo; On-site; PHP 300,000 - 540,000; Full time

Job summary

Inspiro in Cebu, Philippines is seeking an Application Support Specialist to maintain and troubleshoot business applications, ensuring delivery SLAs and rapid issue resolution. The role emphasizes .NET/C# development, MSSQL database design and data validation, and collaboration with clients, vendors, and internal teams.

Candidates typically have 1–2 years in technical support, strong problem-solving abilities, and familiarity with ticketing systems and monitoring tools.

Qualifications

• Bachelor's degree in IT, CS, IS or related field.
• 1–2 years of experience in application or technical support, preferably in a BPO/shared services.
• Ability to troubleshoot and identify root causes for system issues.
• Experience logging, tracking, resolving, and escalating incidents within SLA.
• Working knowledge of incident and service request management processes.
• Basic to intermediate SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and responding to alerts.
• Strong communication and stakeholder management with internal teams, clients and vendors.

Skills

Application support

Technical support

BPO experience

Ticket management

Incident management

SQL querying

Monitoring tools

Stakeholder management

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field

Tools

SQL

MS SQL Server

Ticketing systems

System monitoring tools

Job description

Bachelor's degree in Information Technology, Computer Science, Information Systems, or any related field

Required Skills and Work Experience:

• At least 1-2 years of experience in application support or technical support, preferably in a BPO or shared services environment.
• Demonstrated ability to perform technical problem resolution, including troubleshooting and root cause identification for system issues.
• Experience in ticket management systems (e.g., logging, tracking, resolving, and escalating incidents within SLA).
• Working knowledge of incident and service request management processes, ensuring timely resolution and proper prioritization.
• Basic to intermediate knowledge of databases and SQL querying for data validation and issue investigation.
• Familiarity with system monitoring tools and ability to identify and respond to system alerts and anomalies.
• Understanding of existing and emerging technologies, with the ability to adapt and apply tools that improve operational efficiency.
• Strong communication and stakeholder management skills, with the ability to coordinate effectively with internal teams, clients, and vendors.

Core Competencies:

• Proven experience building applications from scratch using .NET and C#.
• The ability to modify and refactor complex legacy code.
• Strong MSSQL database architecture skills (designing tables/relations, not just querying).
• Hands-on experience in AI/Machine Learning implementation within business apps.

Certifications (Preferred but Not Required):