Application Support Engineer (Banking Experience)

ARBEIT INFOTECH INC.; Metro Manila; On-site; PHP 400,000 - 800,000; Full time

Job summary

ARBEIT INFOTECH INC. is seeking an Application Support/Production Support Engineer to monitor and maintain product and service efficiency.

You will report to the Application Support Manager, collaborate with teams, perform code migrations and deployments, and provide IT support to clients. The role requires a bachelor’s degree and 2–5 years of relevant experience for junior to mid levels, or 5+ years for senior levels, with strong SQL, networks, and programming knowledge in Java, .NET, ReactJS,

Qualifications

• Bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
• 2-5 years of experience in Application Support/Production Support Engineer (Junior – Mid).
• 5+ years for Senior, in Application Support/Production Support Engineer.
• Working knowledge of SQL, data transformation, networks, OS, and infra (cloud/on-prem).
• Experience with Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.

Responsibilities

• Provide product and service production support ensuring effective end-to-end functionalities under supervision.
• Create and monitor product and service performance metrics.
• Analyze service or product functionality and suggest improvements.
• Consult with development teams and clients to improve performance.
• Maintain architectures, configurations, credentials, processes, and procedures.
• Investigate and resolve incident and problem tickets.
• Establish root causes and escalate serious concerns to service management.
• Create and maintain run guides, MOPs, and training programs for enhancements.
• Code migration and deployments across environments to ensure synchronized functionality.
• Provide support during implementation and change activities.
• Review and assess change request activities.
• Lead the implementation of patches, fixes, and maintenance.
• Review service transition documents and activities.

Skills

Exceptional communication skills

Problem solving

Frontend support

Team collaboration

Attention to detail

Education

Bachelor’s degree in software engineering or computer science / IT

Tools

Java

.NET

ReactJS

JavaScript

Kotlin

Swift

Flutter

SQL databases

Job description

Job Summary

Monitor and maintain the efficiency of our products and services. Duties include reporting to the different teams, collaborating with colleagues, performing code migration and deployments, and providing IT (Information Technology) support to our clients.

Responsibilities

• Provide product and service production support ensuring effective end-to-end functionalities under the supervision of the Application Support Manager.




• Create and monitor product and service performance metrics.




• Perform analysis on service or product functionalities and recommend improvements.




• Consult with the development team, level 3 support, internal clients, and external clients to improve product or service performance.




• Maintain and update technical architectures, configurations, system credentials, processes, and procedures.




• Investigate and resolve incident and problem tickets.




• Establish the root causes of incidents and escalating serious concerns to service management.




• Create and maintain run guides, MOPs (Method of Procedure), and training programs for every enhancement or revision to the product or service.




• Code migration and deployments across environments to ensure continued and synchronized functionality.




• Provide support during implementation and change activities.




• Review and assess change request activities.




• Lead the implementation of patches, parameter changes, fixes, and maintenance activities.




• Review and assess service transition documents and activities

Requirements

• A bachelor’s degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.




• Junior – Mid - 2-5years of experience in Application Support/Production Support Engineer




• Senior - 5+ years of experience in Application Support/Production Support Engineer




• Working knowledge of SQL databases, data transformation, network configurations, operating systems, and infrastructure (cloud and on-premises).




• Working knowledge of front-end and back-end programming languages, such as Java, .NET, ReactJS, JavaScript, Kotlin, Swift, Flutter.




• Advanced proficiency in determining the causes of application errors and repairing them.




• Demonstrable experience as an application support engineer in a related field.




• Ability to keep up with innovation in application design.




• Exceptional ability to provide front-end support to internal departments and web-based clients.




• Exceptional communication skills.