Engagement Officer

Valor Global, Inc.; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

Valor Global, Inc. seeks an Employee Engagement Lead to plan and execute large-scale culture events across Philippines sites. You will partner with operations and HR leadership to deliver engaging programs and manage internal communications.

You will oversee surveys/FGDs, analyze feedback, and translate insights into actions. 2–3 years HR/engagement experience in a BPO, with team leadership, are required. On-site work at Southwoods Laguna or McKinley Hill Taguig.

Qualifications

• 2–3 years in HR or employee engagement in a BPO or high-volume corporate environment.
• Experience supervising a small team or leading cross-functional committees for events.
• Excellent verbal and written communication; ability to present to leadership.

Responsibilities

• Plan and execute large-scale employee activities, themed days, sports fests, recognition programs, and multi-site engagement events.
• Partner with operations and HR leadership to identify attrition risk factors and implement targeted engagement interventions.
• Oversee the content calendar for internal communications, ensuring updates, newsletters, and cultural highlights are effectively shared via internal channels.
• Administer employee satisfaction surveys, facilitate FGDs, and analyze feedback trends to provide actionable insights to management.
• Proactively manage the site engagement budget, ensuring high-impact activities are delivered cost-effectively.

Skills

HR experience

Team leadership

Communication skills

Organization skills

Flexible hours

Job description

Key Responsibilities

• Plan and execute large-scale employee activities, themed days, sports fests, recognition programs, and multi-site engagement events.

• Partner with operations and HR leadership to identify attrition risk factors and implement targeted engagement interventions.

• Oversee the content calendar for internal communications, ensuring updates, newsletters, and cultural highlights are effectively shared via internal channels and platforms.

• Administer employee satisfaction surveys, facilitate focus group discussions (FGDs), and analyze feedback trends to provide actionable insights to management.

• Proactively manage the site engagement budget, ensuring high-impact activities are delivered cost-effectively.

Qualifications & Requirements

• Minimum of 2–3 years of experience in HR, Employee Engagement, or Recruitment Marketing within a BPO or high-volume corporate environment.

• Proven experience supervising a small team or leading cross-functional committees for company events.

• Exceptional verbal and written communication skills; ability to confidently present to leadership and engage with frontline agents.

• Strong organizational skills with a track record of managing multiple event timelines simultaneously from concept to completion.

• Willingness to work flexible hours, including night/graveyard shifts, to support 24/7 BPO operations.

• Can start immediately and work 100% on-site at our Southwoods, Laguna or McKinley Hill, Taguig location.