Engagement Officer

MicroSourcing; Philippines; Hybrid; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Healthcare on day one

Dependent coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is hiring an Engagement Officer in Metro Manila for a hybrid, dayshift role. You will design, implement, and manage initiatives fostering meaningful connections with employees, stakeholders, and community members.

The role requires outstanding communication, strategic thinking, and strong relationship-building skills. You will develop engagement strategies, manage programs and events, and measure impact with KPIs.

Qualifications

• Bachelor's degree in Communications, Public Relations, Human Resources, Marketing, Business Administration, or a related field.
• 3+ years of proven experience in community management, employee engagement, public relations, or stakeholder relations.
• Exceptional written and verbal communication skills, with ability to tailor messaging to diverse audiences.
• High emotional intelligence, empathy, and ability to build trust across all levels of the organization.
• Strong organizational skills with track record of managing multiple projects simultaneously.
• Familiarity with engagement platforms, survey tools (e.g., SurveyMonkey, Typeform), and standard office software (Microsoft Workspace / Google Workspace).

Responsibilities

• Develop and execute engagement strategies aligned with organizational goals and values.
• Design, launch, and manage programs and events (digital and in-person) to drive participation and build community.
• Identify opportunities to improve the employee, stakeholder, or customer experience.
• Create content for newsletters, intranet, social media, and direct communications.
• Coordinate town halls, workshops, focus groups, and networking events from concept to delivery.
• Collaborate with marketing, HR, and operations to ensure seamless delivery of engagement initiatives.
• Manage budgets, timelines, and vendor relationships for engagement events.
• Develop KPIs, conduct surveys, analyze data, and report to senior leadership.

Skills

Communication skills

Interpersonal skills

Project management

Technical proficiency

Education

Bachelor's degree in Communications / Public Relations / Human Resources / Marketing / Business Administration

Tools

SurveyMonkey

Typeform

Microsoft Workspace

Google Workspace

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Engagement Officer

Location: Metro Manila

Work setup & shift: Hybrid/Dayshift

Why join MicroSourcing?

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.

Inclusive Teamwork:

Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

We are seeking a highly motivated and relationship-driven Engagement Officer to design, implement, and manage initiatives that foster meaningful connections with our [employees / community members / stakeholders]. As the Engagement Officer, you will serve as the primary bridge between the organization and our key audiences, ensuring their voices are heard, their needs are addressed, and their connection to our mission remains strong. The ideal candidate is an exceptional communicator, a strategic thinker, and a natural community builder who thrives in a collaborative environment.

Key Responsibilities

Strategy & Program Development

• Develop and execute comprehensive engagement strategies aligned with the organization’s overall goals and core values.
• Design, launch, and manage programs, campaigns, and events (both digital and in-person) that drive active participation and build community.
• Identify opportunities to improve the [employee / stakeholder / customer] experience by staying current with industry trends and best practices.

Communication & Outreach

• Create compelling content for various channels, including newsletters, intranet portals, social media, and direct communications.
• Act as a central point of contact, responding to inquiries, addressing concerns, and facilitating open dialogue between leadership and target audiences.
• Cultivate and maintain strong relationships with internal departments, external partners, and community leaders to amplify engagement efforts.

Event & Initiative Management

• Coordinate town halls, workshops, focus groups, and networking events from conception to execution.
• Collaborate with the marketing, HR, and operations teams to ensure seamless delivery of engagement initiatives.
• Manage project budgets, timelines, and vendor relationships related to engagement events.

Monitoring, Analysis & Reporting

• Develop key performance indicators (KPIs) to measure the success and impact of engagement programs.
• Conduct surveys, polls, and feedback sessions to gather actionable insights from target audiences.
• Analyze data and prepare regular reports for senior leadership, highlighting successes, trends, and areas for improvement.

Qualifications And Requirements

• Education: Bachelor's degree in Communications, Public Relations, Human Resources, Marketing, Business Administration, or a related field.
• Experience: 3+ years of proven experience in a similar role (e.g., community management, employee engagement, public relations, or stakeholder relations).
• Communication Skills: Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
• Interpersonal Skills: High emotional intelligence, empathy, and the ability to build trust and rapport quickly at all levels of the organization.
• Project Management: Strong organizational skills with a track record of successfully managing multiple projects simultaneously.
• Technical Proficiency: Familiarity with engagement platforms, survey tools (e.g., SurveyMonkey, Typeform), and standard office software (Microsoft Workspace / Google Workspace).

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

Requirements: