Engagement Administrator

MicroSourcing; Manila; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Group life insurance

Paid time-off with cash conversion

Performance bonuses

Flexible work arrangements

Job summary

MicroSourcing is seeking an Engagement Administrator in Ortigas, Pasig, onsite with shifting schedule. You will be the first contact for placement and engagement queries, conduct initial screenings, and escalate complex cases to the Team Leader.

You will support compliance, data entry, and communications to help students navigate their placement requirements. This role requires 5+ years in student services or administrative roles, strong SIS skills, and a commitment to fast, accurate ticket

Qualifications

• Minimum 5 years of professional experience in student services or administrative roles within the education industry.
• Proficiency in navigating student information systems and utilizing data analysis tools for record maintenance.
• Strong organizational and problem-solving skills with the ability to manage high-volume ticketing systems.
• Excellent written and verbal communication skills to provide clear advice and collaborate with cross-functional teams.
• Ability to maintain a 1-working-day response time for all student inquiries and tickets.

Responsibilities

• Serve as the first point of contact for placement and engagement queries, performing initial screenings and escalating complex cases to the Team Leader.
• Support compliance documentation and data entry requirements across all relevant student platforms to ensure a smooth transition for new enrollments.
• Distribute key communications regarding self-sourcing and agency assignments to help students navigate their placement requirements.
• Maintain and update student records in the information system, ensuring high data consistency and adherence to institutional policies.
• Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach and maintain a current FAQ register.
• Process student feedback and track progress tickets to identify service gaps and drive initiatives that improve the student experience.

Skills

Customer service excellence

Data entry & SIS navigation

Document & compliance management

Cross-functional collaboration

Ticketing & issue resolution

Tools

Student Information Systems

Job description

Position: Engagement Administrator

Location: Ortigas, Pasig

Work Setup & Shift: Onsite | Shifting Schedule

Why join MicroSourcing?

Competitive Rewards: Above-market compensation, healthcare coverage on day one, group life insurance, paid time-off with cash conversion, performance bonuses.

A Collaborative Spirit: Contribute to a positive and engaging work environment through company-sponsored events.

Work-Life Harmony: Flexible work arrangements.

Career Growth: Continuous learning and advancement opportunities.

Inclusive Teamwork: Diverse and inclusive culture.

Your Role

• Serve as the first point of contact for placement and engagement queries, performing initial screenings and escalating complex cases to the Team Leader.
• Support compliance documentation and data entry requirements across all relevant student platforms to ensure a smooth transition for new enrollments.
• Distribute key communications regarding self-sourcing and agency assignments to help students navigate their placement requirements.
• Maintain and update student records in the information system, ensuring high data consistency and adherence to institutional policies.
• Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach and maintain a current FAQ register.
• Process student feedback and track progress tickets to identify service gaps and drive initiatives that improve the student experience.

Qualifications (Non-negotiables)

• Minimum of 5 years of professional experience in student services or administrative roles within the education industry.
• Proficiency in navigating student information systems and utilizing data analysis tools for record maintenance.
• Strong organizational and problem-solving skills with the ability to manage high-volume ticketing systems.
• Excellent written and verbal communication skills to provide clear advice and collaborate with cross-functional teams.
• Ability to maintain a 1-working-day response time for all student inquiries and tickets.

Preferred Skills/Experience

• Experience in handling multidisciplinary service requests in a fast-paced educational environment.
• Proven track record in compliance documentation management and data integrity.
• Ability to translate student feedback into actionable reports for operational improvement.
• Commitment to exceptional customer service and fostering a supportive community for students.
• Familiarity with the specific workflows of student placements and external agency assignments.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU: MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds, creating space for everyone to thrive.

Equality is not merely a slogan – it is our commitment and way of life. Join us in celebrating you and your 100%!

For more information, visit https://www.microsourcing.com/