Customer Engagement Specialist

MicroSourcing; Philippines; On-site; PHP 480,000 - 840,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Cash conversion of PTO

Group life insurance

Performance bonuses

Above-market compensation

Job summary

MicroSourcing is seeking a Lead Generation Specialist to identify and engage with businesses, building partnerships that fuel company growth. The role requires strategic thinking, sales expertise, and hands-on relationship-building in an onsite environment at Mall of Asia, Pasay City.

The position features day shifts and an opportunity to contribute to a dynamic team focused on growth and client satisfaction. Competitive rewards and benefits are highlighted in the job description.

Qualifications

• Proven experience in sales or related field with growth objectives.
• Strong communication and interpersonal skills with stakeholders at all levels.
• Excellent organizational and time-management abilities in a fast-paced environment.
• Proficient in CRM software and Microsoft Office Suite; understands sales metrics.
• Ability to work independently and as part of a team, showing leadership and initiative.

Responsibilities

• Outreach and engagement: contact small and large businesses via calls, SMS, and emails to introduce services and set up partnerships.
• Lead generation: apply strategies across platforms to identify opportunities and maintain a strong pipeline.
• Relationship management: build and maintain partnerships with clients with tailored solutions.
• Performance tracking: monitor and evaluate activities; use data to refine approaches and hit targets.
• Cross-functional collaboration: work with operations, product development, and customer service to grow business.

Skills

Sales experience

Strong communication

Time management

CRM software

Leadership

Tools

CRM software

Microsoft Office

Job description

Job Description:

Discover your 100% YOU with MicroSourcing!

Position: Customer Engagement Specialist

Location: Mall of Asia, Pasay City

Work setup & shift: Onsite | Day shift

Why join MicroSourcing?

You’ll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses


• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.


• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.


• Career Growth: Take advantage of opportunities for continuous learning and career advancement.


• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

We are seeking an experienced and dynamic Lead Generation Specialist to join our team. This pivotal role involves identifying and engaging with both small and large businesses to cultivate partnerships and drive our company's growth. The ideal candidate will possess a blend of strategic thinking, sales expertise, and a hands-on approach to building relationships.

Key Responsibilities

• Outreach and Engagement: Proactively contact small and large businesses through various communication channels, including calls, SMS, and emails, to introduce our services and set the stage for meaningful partnerships.


• Lead Generation: Demonstrate a comprehensive understanding of lead generation strategies across diverse platforms and methods. Employ innovative techniques to identify potential business opportunities, ensuring a consistent pipeline of prospects.


• Relationship Management: Develop and maintain strong relationships with business partners and clients by providing tailored solutions that meet their needs, thereby fostering long-term collaborations.


• Performance Tracking: Monitor and evaluate the effectiveness of business development activities. Use data-driven insights to refine approaches and achieve targets.


• Cross-functional Collaboration: Work closely with internal teams, including operations, product development, and customer service, to ensure a cohesive approach to business growth and client satisfaction.

Qualification

• Proven experience in sales, or a related field, with a track record of achieving growth objectives.


• Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.


• Excellent organizational and time-management abilities, with a knack for prioritizing tasks in a fast-paced environment.


• Proficient in CRM software and Microsoft Office Suite, with a strong understanding of sales performance metrics.


• Ability to work independently and as part of a team, demonstrating leadership and initiative.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply