Placement Administrator

MicroSourcing; Pasig; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Dependent coverage

Paid time‑off with cash conversion

Group life insurance

Performance bonuses

Flexible work arrangements

Career growth

Inclusive culture

Job summary

MicroSourcing is seeking a Placement Administrator to join our Ortigas, Pasig onsite team. You will be the initial contact for student placement inquiries, screening requests and escalating complex cases to Team Leaders, while maintaining accurate records in the information system and managing ticket workflows.

You will collaborate with academics, admissions, and marketing to deliver multidisciplinary student support, and you will help update the Placement FAQ and improve service processes for

Qualifications

• Minimum of 5 years of working experience in student services or an administrative capacity within the education industry.
• Strong proficiency in utilizing student information systems (SIS) and digital data analysis tools.
• Exceptional organizational and problem‑solving skills with a high degree of attention to detail.
• Excellent communication skills to provide clear, professional advice to students and collaborate across departments.
• Ability to meet strict KPIs, including a 1‑working‑day response time for student inquiries and tickets.

Responsibilities

• Serve as the first point of contact for student placement inquiries, providing initial screening and escalating complex cases to Team Leaders.
• Maintain student records within the information system to ensure data consistency, compliance, and accurate tracking of enrollment progress.
• Manage the ticketing system by screening student requests and assigning them to the appropriate staff for resolution.
• Distribute key communications to students regarding self‑sourcing and agency assignments to ensure clear understanding of the placement process.
• Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach for all students.
• Update and maintain the Placement FAQ register and process student feedback to identify opportunities for service improvement.

Skills

Excellent communication

Organizational skills

Problem solving

Attention to detail

KPI management

Tools

SIS (Student Information System)

Data analysis tools

Job description

Placement Administrator

Location: Ortigas, Pasig

Work Setup & Shift: Onsite | Shifting Schedule

Why Join MicroSourcing?

• Competitive Rewards: Enjoy above‑market compensation, healthcare coverage on day one, plus one or more dependents, paid time‑off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company‑sponsored events and activities.
• Work‑Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your Role

• Serve as the first point of contact for student placement inquiries, providing initial screening and escalating complex cases to Team Leaders.
• Maintain student records within the information system to ensure data consistency, compliance, and accurate tracking of enrollment progress.
• Manage the ticketing system by screening student requests and assigning them to the appropriate staff for resolution.
• Distribute key communications to students regarding self‑sourcing and agency assignments to ensure clear understanding of the placement process.
• Collaborate with academics, admissions, and marketing departments to provide a multidisciplinary support approach for all students.
• Update and maintain the Placement FAQ register and process student feedback to identify opportunities for service improvement.

What You Need

Non‑negotiables

• Minimum of 5 years of working experience in student services or an administrative capacity within the education industry.
• Strong proficiency in utilizing student information systems (SIS) and digital data analysis tools.
• Exceptional organizational and problem‑solving skills with a high degree of attention to detail.
• Excellent communication skills to provide clear, professional advice to students and collaborate across departments.
• Ability to meet strict KPIs, including a 1‑working‑day response time for student inquiries and tickets.

Preferred Skills / Experience

• Experience in data processing and reporting to drive student satisfaction initiatives.
• Demonstrated ability to handle compliance documentation requirements within regulated educational platforms.
• Proven track record in a multidisciplinary team environment, supporting both specialized officers and general student services.
• Commitment to delivering exceptional customer service and improving service delivery workflows.
• Ability to manage high volumes of data entry while maintaining record accuracy as per institutional policies.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

For more information, visit https://www.microsourcing.com/

Terms & conditions apply