Endpoint IT Support Analyst II (L2)

tsys; Quezon City; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Global Payments is seeking a Technical Support Analyst II to deliver advanced Level 2 remote endpoint support across regions. Based in Manila, you will work with Workspace ONE, PowerShell automation, and remote tools to diagnose hardware, software, and network issues, ensuring quick resolution and a high-quality user experience.

You will participate in rotating shifts to cover multiple time zones, collaborate with cross-functional teams, maintain documentation, and ensure compliance with IT

Qualifications

• Two years of college completed across CS/MIS or related field.
• Bachelor's degree in CS or related field preferred.

Responsibilities

• Provide Level 2 technical support for desktop, software, hardware, and network issues escalated from Tier 1.
• Use remote tools to troubleshoot and enforce compliance policies across global endpoints.
• Create and maintain technical documentation and knowledge base content.

Skills

PowerShell scripting

Workspace ONE

Remote support

English fluency

Education

Two years of college completed

CS/MIS coursework

Tools

ServiceNow

Workspace ONE

RDP/TeamViewer

Job description

Global Payments is seeking a Technical Support Analyst II to deliver advanced Level 2 remote endpoint support across regions. Based in Manila, you will work with Workspace ONE, PowerShell automation, and remote tools to diagnose hardware, software, and network issues, ensuring quick resolution and a high-quality user experience.

You will participate in rotating shifts to cover multiple time zones, collaborate with cross-functional teams, maintain documentation, and ensure compliance with IT